Melaina Colin
Missouri City,TX
Summary
Organized professional with expertise in time management and organizational skills. Proven experience in administration, customer support, and event coordination. Strong problem-solving and project management capabilities, with a focus on continuous learning and adapting to industry trends. Effective communicator and team collaborator committed to achieving organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Exhibitor Services Representative
AEX Convention Services
Houston, Texas
01.2025 - 08.2025
- Managed exhibitor inquiries and provided timely assistance during events.
- Assisted in resolving issues related to exhibit space and services promptly.
- Answered phone calls to assist customers with questions and orders.
- Provided information to exhibitors regarding event rules and regulations.
- Processed payments from exhibitors according to established policies and procedures.
- Required 50% Travel to events
Gig Brand Ambassador & PT Kohls Associate
Arise and Omni Inc. / Kohls Inc.
Missouri City, TX
12.2021 - 01.2025
- Arise: Supports various clients such as Home Depot, Dicks Sporting Goods, Carnival Cruise Lines, and Turbo Tax with customer support by Answering inbound calls responding to inquiries. Collaborated closely with customers, and servicing calls to satisfy client needs and requirements. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Omni: Assisting Quickbooks client by upholding strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing Quickbooks customers by attending closely to concerns and developing solutions for the Quickbooks software for both Online and Payroll support.
- Kohls: Work Customer service/ Registers calculated pricing, applied discounts and collecting payments to process transactions. Answering questions about current promotions and resolved issues according to store policies. Pick and package online orders.
Licensed Insurance Agent (Temp)
TTEC
Missouri City, TX
08.2021 - 12.2021
- Provide information to inbound calls related to MA plans. Working with internal tools like Jarvis and MarX to verify appropriate coverages for eligible individuals.
- Put together personalized plan recommendations based on individual means and desires.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Offered patients information and assistance navigating insurance coverage.
Coordinator/ Promoted to Account Manager
Connections Housing
Las Vegas, NV
08.2018 - 03.2020
- Managed an average of at least 5 or more contractual event accounts, sustaining company and client guidelines and procedures.
- Overseeing a Housing Coordinator to assure the housing blocks were maintained while working as a team to satisfy the guests, clients, and company standards.
- Used internal webpage building programs to design company sites explicit to certain events, as well as, Microsoft tools like Excel to create and maintain daily/ weekly reports in a timely fashion.
- Required to travel up to 25% to assist at onsite events to resolve all or any issues that may occur.
Exhibitor Services Coordinator
Global Experience Specialists Inc.
Las Vegas, NV
11.2015 - 08.2018
- Daily order entry, invoicing, and problem solving for kit inquiries from Exhibitors attending conventions that involved AV, lighting, hanging signs, I&D, labor cost, & logistics.
- High volume calls, and online chat experience working with computer software's like, Oracle, Salesforce, and Outlook.
- Provided costumer service support for clients while resolving issues both internally and externally.
- Acts as a liaison with teamster & stagehand labor workers between exhibitors and service centers at various show sites.
Education
High School Diploma -
Desert Pines High School
Las Vegas, NV06.2009
Skills
- Proficient in Microsoft Office
- 15 year customer service
- Customer engagement
- Event management
- Administrative and office support
- Insurance sales strategy
- Communication skills
- Adaptability
- Trained in Salesforce
- Problem solving
- Report preparation
- Client relationship management
Certification
- IC3: Computer Fundamentals Certificate in Computer Literacy
- Insurance License: General Lines Agent Life, Accident, Health, and HMO- Issued: Texas Department of Insurance (Issue Date: 04/23/2023 - Expire Date: 04/30/25)
Timeline
Exhibitor Services Representative
AEX Convention Services
01.2025 - 08.2025
Gig Brand Ambassador & PT Kohls Associate
Arise and Omni Inc. / Kohls Inc.
12.2021 - 01.2025
Licensed Insurance Agent (Temp)
TTEC
08.2021 - 12.2021
Coordinator/ Promoted to Account Manager
Connections Housing
08.2018 - 03.2020
Exhibitor Services Coordinator
Global Experience Specialists Inc.
11.2015 - 08.2018
High School Diploma -
Desert Pines High School
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