Melaina Goodman
Helena,MT
Summary
With a decade of solid work history, I offer a strong work ethic and reliability for any role. Over the years, I have perfected my punctuality and dedication, consistently meeting deadlines and surpassing expectations. Adapting to changing schedules comes naturally to me, and I prioritize proactive communication about personal commitments.
Overview
10
10
years of professional experience
Work History
Housekeeping Aide Lead
Department of Veterans Affairs
09.2023 - 09.2024
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.
- Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
- Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
- Developed strong relationships with colleagues across departments, fostering a supportive work environment conducive to achieving shared goals.
- Reduced complaints by addressing guest concerns promptly and professionally.
- Dusted and polished surfaces to achieve attractive shine.
- Transported soiled linens to laundry facilities.
- Collaborated with team members to complete tasks efficiently, resulting in improved overall performance.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Prepared rooms with top-notch standards every time.
- Adhered to optimal standards for cleanliness, appearance and service.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Removed soiled sheets, washcloths and towels.
- Implemented eco-friendly practices in cleaning procedures, promoting sustainability within the facility.
- Contributed to the improvement of housekeeping services by providing valuable feedback on current processes and suggesting potential enhancements.
- Ensured prompt response to special requests from guests or management, fostering positive customer relationships.
- Demonstrated flexibility in scheduling availability to accommodate periodic fluctuations in staffing needs due to vacations or absences among team members.
- Streamlined housekeeping processes for increased efficiency and timely room turnover.
- Enhanced guest satisfaction by maintaining a clean and sanitized environment in all hotel areas.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Handled requests for extra linens, toiletries and other supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Returned emptied garbage receptacles to proper locations.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Operated electronic backpack vacuums and floor sweepers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Lead Cashier
Ulta beauty
09.2021 - Current
- Lead cashier/ supervisor of cashiers and assistant to Retail Sales Manager
- I count money, verify returns and exchanges, sell/up sell product to reach a particular goal
- I also clean and maintain the front part of the store
Housekeeper
Lamplighter Cabins and Suites
06.2020 - 10.2022
- I had to know the knowledge of cleaning products and procedures
- Maintaining aesthetic of rooms and grounds
- Cleaning rooms to proper standards and arranging them as such
- Beds had to be made a specific way and in a hospital style fold
- Constantly have to remember room placement and what rooms would be best for what customers or people who are interested in staying
Drive up and go/ cashier
Safeway
06.2020 - 09.2021
- I did many things for Safeway
- I was an occasional cashier when needed so I know how to be versatile, handle money, and give good customer service
- I also did drive up and go so I was able to be familiar with the store and product
- Along with putting these items in customer vehicles
Waitress/Hostess
Lakeside Motel and Resort
08.2017 - 10.2018
- I worked as a waitress/hostess for a small time
- I would serve and buss tables, prep for lunch/ dinner service depending on my shifts (usually afternoons and nights but occasional mornings)
- Take stock for waitress and kitchen station, and was a dishwasher when needed along with cleaning and prep at night shifts or in between to keep myself busy on slow days or when I had time
- I was head waitress for a couple of months (under my supervisor) and worked around 7 days a week
Housekeeper
Trout Creek Motel & RV park
06.2014 - 09.2017
- Worked as a housekeeper for about three and a half years and became head housekeeper in early 2017
- I started out cleaning rooms (vacuuming, sweeping, make bathrooms sanitary, made beds, etc.) along with doing RV restrooms
- However, in 2016 I started to clean less and began to get rooms ready to be cleaned by coworkers (taking dirty linen off beds, towels, stocking rooms that needed certain items, and making beds) along with RV restrooms and trash
- During summer I would work full time then school time I would work weekends or holidays
Education
Associate of Applied Science - Fire and Rescue
Helena College University of Montana
Helena, MT05.2021
High school or equivalent - Student
Thompson Falls High Schl
Thompson Falls, MT05.2019
Skills
- Cleaning
- Money Handling
- Restaurant Server
- Waitress
- Hostess
- Busser
- Retail sales
Locations
- Helena, MT
- Trout Creek, MT
- Thompson Falls, MT
Personal Information
- Age: 23
- Authorized To Work: US
Timeline
Housekeeping Aide Lead
Department of Veterans Affairs
09.2023 - 09.2024
Lead Cashier
Ulta beauty
09.2021 - Current
Housekeeper
Lamplighter Cabins and Suites
06.2020 - 10.2022
Drive up and go/ cashier
Safeway
06.2020 - 09.2021
Waitress/Hostess
Lakeside Motel and Resort
08.2017 - 10.2018
Housekeeper
Trout Creek Motel & RV park
06.2014 - 09.2017
Associate of Applied Science - Fire and Rescue
Helena College University of Montana
High school or equivalent - Student
Thompson Falls High Schl
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