Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Kirby

Camden,AR

Summary

Dynamic professional with a proven track record in client relationship building and project management, honed through experience with USIS and other reputable organizations. Expert in workload management and client consultation, I excel in delivering high-quality projects on time, enhancing customer satisfaction. Skilled in both critical thinking and software proficiency, I consistently exceed service standard goals, driving business growth.

Overview

29
29
years of professional experience

Work History

Secretary

Pop’s Body Sho
03.2010 - Current
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Maintained electronic filing systems and categorized documents.
  • Maintained daily report documents, memos and invoices.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Performed research to collect and record industry data.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
  • Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.

Secretary

GAT Trucking
03.2000 - Current
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Maintained daily report documents, memos and invoices.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Independent Contractor

USIS
06.2005 - 03.2009
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Improved overall project quality by reviewing work diligently before submission to the client for approval.
  • Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.

School Bus Driver

Camden Fairview School District
09.2003 - 03.2004
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Communicated information to parents to promote good communication and transparency.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

School Bus Driver

San Diego School District
06.1996 - 03.2000
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Maintained daily report documents, memos and invoices.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Customer Service Representative

West At Home
07.2007 - 03.2009
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Associate Of Applied Arts - General Studies

SAU Tech
Camden, AR
12.2003

Associate In Electronics Engineering Technology - Electronic Engineering

ITT Technical Institute
San Diego, CA
06.1998

High School Diploma - General Studies

Mt. Carmel High School
San Diego, CA
06.1996

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Scheduling
  • Project management
  • Error correction
  • Records coordination
  • Schedule management
  • Equipment Repair
  • Service marketing
  • Estimations and quotes
  • Operations oversight
  • Client consultation
  • Industry regulations knowledge
  • Marketing strategies
  • Supply chain management
  • Vendor management
  • Material and equipment procurement
  • Quoting and estimating
  • Work inspections
  • Cost control strategies
  • Billing control
  • Contract bidding
  • Time management
  • Attention to detail
  • Customer support
  • Problem-solving
  • Critical thinking
  • Task prioritization
  • Search engine optimization
  • Proficient in Software
  • Online tutoring
  • Multitasking and organization
  • Client communication
  • Client management
  • Invoicing and billing
  • Digital marketing
  • Social media management
  • Sell services
  • Teamwork and collaboration
  • Active listening
  • Multitasking Abilities
  • Organizational skills
  • Decision-making
  • Multitasking
  • Excellent communication
  • Analytical thinking
  • Conflict resolution
  • Relationship building
  • Interpersonal communication
  • Written communication
  • Idea development and brainstorming
  • Team building
  • Quality assurance
  • Problem-solving abilities
  • Reliability
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Self motivation

Timeline

Secretary

Pop’s Body Sho
03.2010 - Current

Customer Service Representative

West At Home
07.2007 - 03.2009

Independent Contractor

USIS
06.2005 - 03.2009

School Bus Driver

Camden Fairview School District
09.2003 - 03.2004

Secretary

GAT Trucking
03.2000 - Current

School Bus Driver

San Diego School District
06.1996 - 03.2000

Associate Of Applied Arts - General Studies

SAU Tech

Associate In Electronics Engineering Technology - Electronic Engineering

ITT Technical Institute

High School Diploma - General Studies

Mt. Carmel High School

Similar Profiles

CREATE PROFILE
Melanie Kirby