Melaine Maldonado
Schertz
Summary
Customer-focused professional with experience in healthcare, customer service, logistics coordination, retail, and fulfillment. Skilled in communication, problem-solving, and multitasking in fast-paced environments.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
Bagger
HEB
11.2023 - Current
- Bagged groceries and assisted customers at checkout in a fast-paced environment
- Helped customers carry out purchases and maintained front-end cleanliness
- Maintain a clean and organized work area throughout shifts.
- Assist customers with bagging and carrying items as needed.
- Follow safety procedures while handling products and equipment.
- Communicate effectively with customers to enhance their shopping experience.
Custodian
SCUC ISD
Cibolo
11.2025 - 02.2026
- Maintained Cleanliness in school classrooms, offices, restrooms, and common areas
- Performed routine cleaning tasks and minor maintenance duties
- Ensured a safe and orderly environment for staff and students
- Assisted in setting up for school events and activities as needed.
- Stocked supplies and materials to ensure availability for daily operations.
- Collaborated with staff to prioritize cleaning tasks based on daily schedules.
Behavioral Therapist
BlueSprig Pediatrics
05.2025 - 07.2025
- Provided ABA therapy to children with autism spectrum disorder
- Implemented individualized behavior intervention plans
- Collected data and documented client progress
- Implemented individualized treatment plans for children with behavioral challenges.
- Utilized Applied Behavior Analysis techniques to improve client engagement and progress.
Behavioral Therapist
Empower Behavioral Health
03.2025 - 04.2025
- Delivered one-on-one therapy sessions for children with developmental needs
- Utilized positive reinforcement to encourage desired behaviors
- Monitored and recorded client progress
- Implemented individualized treatment plans for children with behavioral challenges.
- Collaborated with families to provide support and resources during therapy sessions.
- Utilized Applied Behavior Analysis techniques to improve client engagement and progress.
Customer Service Representative
UnitedHealthCare
11.2023 - 02.2025
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to streamline customer service processes.
- Maintained up-to-date knowledge of company policies and healthcare regulations.
- Utilized CRM software to track interactions and manage customer relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Team Associate
Love's Travel Stop
08.2023 - 11.2023
- Provided customer service in a travel center environment
- Maintained cleanliness and organization of work areas and customer spaces.
- Stocked shelves with merchandise and ensured product availability for customers.
- Operated cash register efficiently while processing customer transactions.
Team Associate (Self Checkout)
Walmart Neighborhood Market
11.2022 - 05.2023
- Assisted customers with self-checkout machines and resolved scanning/payment issues
- Monitored self-checkout area and ensured smooth operation
- Stocked shelves and organized merchandise for easy access.
- Collaborated with team members to maintain store cleanliness.
- Provided excellent customer service to enhance shopping experience.
Customer Service Associate
Adecco
10.2022 - 12.2022
- Provided exceptional customer support through phone and email communications.
- Resolved customer inquiries efficiently using company-specific systems and protocols.
- Maintained accurate records of customer interactions and transactions in database systems.
- Resolved customer inquiries in a timely manner.
Customer Service Coordinator
Total Quality Logistics Inc.
10.2021 - 08.2022
- Collaborated with team members to streamline logistics processes.
- Implemented tracking systems for better visibility of shipments.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
Team Associate
Walmart
Cibolo
03.2021 - 10.2021
- Assisted customers with inquiries and provided information on services offered.
- Maintained cleanliness and organization of work areas and customer spaces.
- Stocked shelves with merchandise and ensured product availability for customers.
- Collaborated with team members to enhance overall customer service experience.
- Processed customer transactions accurately and efficiently at high-volume retail store.
Seasonal Worker
Target
New Braunfels
11.2020 - 01.2021
- Advised customers on skincare and cosmetic products.
- Educated clients on proper product usage and application techniques.
- Maintained cleanliness and organization of the beauty department.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Curbside Shopper
HEB Grocery Store
New Braunfels
04.2020 - 11.2020
- Selected and gathered grocery items for customer orders efficiently.
- Ensured order accuracy through careful item verification and quality checks.
- Communicated with customers regarding order updates and substitutions effectively.
Residential Supervisor
Corecivic Inc.
Dilley
12.2018 - 12.2019
- Supervised daily operations and staff in residential facilities.
- Ensured compliance with policies and procedures for resident care.
- Conducted regular assessments of resident needs and living conditions.
- Facilitated communication between residents, staff, and external agencies.
Lead Cashier
Shopko Hometown
Cotulla
08.2016 - 07.2018
- Supervised daily cash register operations and managed cash flow accuracy.
- Trained and mentored new cashiers on customer service standards.
- Handled customer inquiries and resolved issues promptly and effectively.
Cashier
McDonald's
Cotulla
09.2015 - 08.2016
- Processed customer transactions accurately and efficiently at a fast-paced restaurant.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted customers with menu selections and answered questions about food items.
Education
Cotulla High School
Cotulla, TexasSome College (No Degree) - Child Development
Southwest Texas Junior College
Uvalde, TXSome College (No Degree) - Medical Assisting
The College of Health Care Professions
San Antonio, TXSkills
- Problem Solving
- Data Entry
- Time Management
- Teamwork
- Customer service
- Cash handling
- Checkout operations
- Team collaboration
- Problem solving
- Time management
- Communication skills
- Attention to detail
- Conflict resolution
- Active listening
- Relationship building
Timeline
Custodian
SCUC ISD
11.2025 - 02.2026
Behavioral Therapist
BlueSprig Pediatrics
05.2025 - 07.2025
Behavioral Therapist
Empower Behavioral Health
03.2025 - 04.2025
Bagger
HEB
11.2023 - Current
Customer Service Representative
UnitedHealthCare
11.2023 - 02.2025
Team Associate
Love's Travel Stop
08.2023 - 11.2023
Team Associate (Self Checkout)
Walmart Neighborhood Market
11.2022 - 05.2023
Customer Service Associate
Adecco
10.2022 - 12.2022
Customer Service Coordinator
Total Quality Logistics Inc.
10.2021 - 08.2022
Team Associate
Walmart
03.2021 - 10.2021
Seasonal Worker
Target
11.2020 - 01.2021
Curbside Shopper
HEB Grocery Store
04.2020 - 11.2020
Residential Supervisor
Corecivic Inc.
12.2018 - 12.2019
Lead Cashier
Shopko Hometown
08.2016 - 07.2018
Cashier
McDonald's
09.2015 - 08.2016
Cotulla High School
Some College (No Degree) - Child Development
Southwest Texas Junior College
Some College (No Degree) - Medical Assisting
The College of Health Care Professions