MELAJAH SHIELDS
Highland Park
Summary
Self-motivated individual offering excellent skills in assistance services. Pursuing positions where skills in issue resolution will be embraced. Organized, detail oriented, and experienced in proper handling of customer inquires and services. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unit Secretary
Penn Medicine Princeton House Behavioral Health
12.2024 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Provided information for patient admissions and discharges to foster timely processing.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
- Performed various administrative tasks by filing, copying and faxing documents.
Dental Intern
Pro Smile Dental Health Associates
04.2024 - 06.2024
- Answered patient questions related to their treatment plans or general inquiries about the office.
- Assisted in fabrication of provisional crowns, bridges, and other restorations.
- Took impressions for study models and fabricated custom trays as needed.
- Observed proper sterilization techniques of all instruments used in the clinic.
- Disinfected and sterilized instruments according to established protocols.
- Prepared treatment rooms for dental procedures by ensuring all necessary instruments were available.
- Followed safety protocols when handling hazardous materials such as amalgam or X-ray chemicals.
- Assisted dentist during various dental procedures including fillings, extractions, and root canals.
- Obtained and recorded medical histories of patients.
- Maintained charts of patient visits, treatments performed, medications prescribed.
- Maintained a clean work area throughout each shift.
- Assisted chair side during radiographic examinations using digital x-ray technology.
- Took computer images and full mouth series x-rays of patient's teeth and assessed results.
- Delivered compassionate care and calmed anxious patients.
- Prepared patients for dental treatments by welcoming, comforting and draping patients.
- Documented dental care services by charting in patient records.
- Provided postoperative instructions to patients regarding care of restorations or surgical sites.
Childcare Provider
Childcare
10.2019 - 04.2024
- Monitored and surpervised children
- Transported clients to doctor's appointments and other activities
- Developed positive relationships with clients and their families
- Assisted with school responsibilities
- Assisted with daily living activities, such as meal preparation, bathing, and grooming
Cashier/Customer Service
Lowe' Home Improvement
04.2019 - 10.2019
- Cashier experience
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement
- Help customers load purchased equipment when necessary
- Supported managers with organizing the store
- Followed company protocol in providing exceptional services to deliver a pleasant shopping experience
- Handled price checks
- Initiated friendly conversation with each customer to determine level of assistance required
- Adhered to all company initiatives and achieved established goals for each
- Helped customers by answering questions and locating merchandise
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
Receptionist/Front Desk Clerk
Alaris Health
12.2018 - 08.2019
- Established relationships with all stakeholders, including management, local leaders and community members through active listening, and positive engagement
- Provided excellent and professional service to ensure guest satisfaction
- Data Entry
- Registration of patients
- Attendance of new and existing patients
- Nurses attendance charts
- Assisting patients with filling out patient information forms
- Answer and directing calls
Retail Sales Associate
Madrag
11.2017 - 05.2018
- Prepared products for promotional sampling during in-store demonstrations
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement
- Help customers load purchased equipment when necessary
- Supported managers with organizing the store
- Followed company protocol in providing exceptional services to deliver a pleasant shopping experience
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Initiated friendly conversation with each customer to determine level of assistance required
- Adhered to all company initiatives and achieved established goals for each
- Assisted in ringing up sales at registers and bagging merchandise
- Greeted each customer and offered assistance in the form of excellent customer service
- Helped customers by answering questions and locating merchandise
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
Education
Certificate -
Lincoln Technical Institute - Edison
Iselin, NJ06-2024
High School Diploma -
Linden High School
Linden, NJ06-2018
Skills
- Communication Skills
- Adaptability
- Leadership
- First Aid
- Registration
- Cardiopulmonary Resuscitation
- (CPR)
- Professional Services
- Retail Sales
- Management
- Sales
- Active Listening
- Appointment Scheduling
- Patient Charting
- Instrument Sterilization
- Pediatric Dentistry
- Dental software proficiency
- Dental Radiography
- Decision-Making
- Incoming call reception
- Customer service
- Incoming call management
- Telephone reception
- Strong organization
- Medical records maintenance
Certification
Dental Assisting Jun 2023 — June 2024 Lincoln Technical Institute
Education and Training
Linden, NJ,Iselin, NJ
Timeline
Unit Secretary
Penn Medicine Princeton House Behavioral Health
12.2024 - Current
Dental Intern
Pro Smile Dental Health Associates
04.2024 - 06.2024
Childcare Provider
Childcare
10.2019 - 04.2024
Cashier/Customer Service
Lowe' Home Improvement
04.2019 - 10.2019
Receptionist/Front Desk Clerk
Alaris Health
12.2018 - 08.2019
Retail Sales Associate
Madrag
11.2017 - 05.2018
High School Diploma -
Linden High School
Dental Assisting Jun 2023 — June 2024 Lincoln Technical Institute
Certificate -
Lincoln Technical Institute - Edison
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