Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Melaki Steals

Melaki Steals

Pittsburgh,PA

Summary

Proven leader in enhancing guest satisfaction and streamlining operations, notably at Chipotle. Excelled in sanitation standards and guest relations, achieving significant improvements in service delivery. Skilled in training and mentoring, fostering a team capable of exceeding hygiene and food safety regulations. Demonstrates exceptional adaptability and operational efficiency, driving success in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Restaurant General Manager

Chipotle
09.2023 - Current
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
  • Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.

Crew Member

Amazon
12.2021 - 01.2023
  • Fostered adaptability by learning new processes quickly in dynamic environments.
  • Supported senior staff in project management to facilitate timely delivery of tasks.
  • Conducted research for project proposals to support decision-making processes.
  • Developed strong understanding of company policies by participating in training sessions.

Education

High School Diploma -

Community College of Allegheny County
Pittsburgh, PA
01-2027

High School Diploma -

West Mecklenburg High School
North Carolina
01-2022

Skills

  • Guest satisfaction tracking

  • Operational efficiency

  • Sanitation standards

  • Recruitment and hiring

  • Food safety compliance

  • Labor cost control

  • Training and mentoring

  • Staff training and development

  • Guest relations

  • Opening and closing procedures

Certification

  • Foodservice Management Professional (FMP) - National Restaurant Association.
  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.

Timeline

Assistant Restaurant General Manager

Chipotle
09.2023 - Current

Crew Member

Amazon
12.2021 - 01.2023

High School Diploma -

Community College of Allegheny County

High School Diploma -

West Mecklenburg High School

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Melaki Steals