MELAKU GABRIEL
Rockville,USA
Overview
18
18
years of professional experience
Work History
Home Cleaner
Cornerstone Staffing, Inc. Temporary Contract Position
03.2024 - 12.2024
- Managed inventory of cleaning supplies, restocking as necessary to maintain optimal efficiency during work assignments.
- Prevented potential damage to furniture and fixtures by using appropriate cleaning methods for various materials.
- Contributed to a positive first impression for guests by maintaining pristine common areas in client homes.
- Improved client satisfaction by providing thorough and efficient cleaning services tailored to individual preferences.
- Enhanced the cleanliness and organization of homes with meticulous attention to detail in all tasks performed.
- Reduced allergens and improved indoor air quality by regularly dusting surfaces and vacuuming floors.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Operated electronic backpack vacuums and floor sweepers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Changed bed linens and collected soiled linens for cleaning.
- Sorted, laundered and put away various laundry items.
Parking Lot Supervisor
Pacific Parking Inc.
05.2012 - 09.2023
- Successfully managed multiple high-volume periods simultaneously without compromising on quality service or customer satisfaction levels.
- Developed strong communication channels with local law enforcement agencies to address any security concerns swiftly.
- Improved traffic flow within the parking lot by analyzing patterns and making necessary adjustments to signage or layouts.
- Reduced instances of unauthorized parking by enforcing strict adherence to rules and regulations.
- Improved customer satisfaction by efficiently managing the parking lot and addressing any issues promptly.
- Streamlined the parking process by implementing a user-friendly ticketing system, reducing wait times.
- Collaborated closely with event organizers to create tailored solutions that met their specific needs while maximizing available space.
- Directed patrons to designated parking spaces.
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Monitored parking space availability to direct customers to open spots quickly.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Kept parking lot usage orderly by enforcing parking regulations.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Enhanced customer satisfaction by efficiently directing vehicles to available parking spaces.
- Contributed to increased revenue by accurately collecting parking fees and managing transactions.
- Coordinated with other attendants during busy periods to provide seamless service while maintaining an organized workflow among staff members.
IT Risk and Assurance Internship
Ernst and Young
03.2015 - 08.2015
- Assessed IT systems to identify risks, enhancing security protocols and reducing vulnerabilities by 13%
- Sorted and organized files, spreadsheets, and reports.
- Collaborated with senior auditors to review compliance, ensuring adherence to regulatory standards
- Analyzed data integrity and system reliability, providing actionable insights for improved operational efficiency
- Developed detailed reports on IT controls, contributing to strategic decision-making processes
- Collected, arranged, and input information into database system.
- Prepared project presentations and reports to assist staff.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations in basket.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentation.
- Analyzed problems and worked with teams to develop solutions in basket of IT.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
- Created and managed project plans, timelines and budgets for a bank.
- Gathered, organized and input information into digital database.
- Gained valuable experience working within the IT industry, applying learned concepts directly into relevant work situations.
- Gained valuable experience working within the IT industry, applying learned concepts directly into relevant work situations.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Generated reports detailing findings and recommendations.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
University Bylaws Writer
Denver University
06.2010 - 08.2010
- Drafted and revised bylaws, ensuring compliance with university policies and legal standards
- Collaborated with legal team to align bylaws with state regulations, enhancing governance
- Implemented changes that improved policy adherence and operational efficiency
- Analyzed existing bylaws to identify gaps, resulting in comprehensive updates
- Facilitated stakeholder meetings to gather input, ensuring bylaws met diverse needs
- Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
- Developed engaging articles for online publications, resulting in increased readership and social media shares.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Brainstormed ideas to create useful content for clients.
- Generated ideas for new content series or formats based on audience interests and market trends.
- Presented clients with unique copy options based on overall marketing objectives.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
- Revitalized social media presence by introducing consistent and authentic content voice, growing followership and enhancing user interaction.
- Built, established and maintained relationships with sources.
- Promoted and marketed works through social media platforms.
- Wrote fiction or nonfiction prose such as short stories, novels or biographies as well as advertising material for use in promoting sale of goods and services.
Internet Radio Jockey
World Space
02.2010 - 03.2010
- Hosted live internet radio shows, engaging over 500 daily listeners, enhancing audience connection
- Curated diverse playlists, boosting listener satisfaction and retention
- Collaborated with guest speakers and artists, enriching show content and variety
- Managed technical aspects of live broadcasts, ensuring seamless streaming with minimal downtime
- Operated studio equipment and produced show advertisements.
- Played music tracks from playlists provided by station management.
- Researched topics for comment and discussion.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Built broadcast storylines to interest listeners and grow station audience.
- Introduced upcoming broadcasts and guided audience through entertainment.
- Succeeded in building a loyal fan base through consistent delivery of engaging content tailored to their preferences.
- Increased station ratings by consistently delivering high-quality, entertaining, and informative content.
- Maintained up-to-date knowledge of industry trends, incorporating new music genres and styles into regular programming.
- Enhanced listener engagement by curating diverse and relevant playlists for daily radio shows.
- Generated repeat business through superior performance quality and exceptional professionalism during engagements.
- Showcased versatility in performing various music styles ranging from classic hits to modern chart-toppers catering to diverse audiences tastes.
- Displayed precise timing skills when transitioning between tracks ensuring smooth flow during sets.
- Worked effectively in fast-paced environments for the above said Radio.
Givings Specialist
Ahmed Foundation
03.2008 - 09.2009
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected product area to verify proper giving operation.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Designed employee recognition program that improved morale and reduced turnover.
- Conducted in-depth market research for identifying new business opportunities
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
Sports Authority
11.2007 - 01.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Billing Executive
Long And Foster Realtors - Joyce Santiago Realtors
06.2007 - 08.2007
- Managed complex accounts requiring special attention due to unique contract terms or high-value transactions.
- Provided excellent customer service to clients, addressing concerns and queries related to their bills promptly and professionally.
- Leveraged strong communication skills to liaise with clients, colleagues, and vendors effectively, fostering positive professional relationships that benefited the organization.
- Coordinated with external vendors for seamless integration of third-party software solutions into existing billing systems.
- Maintained a clean aging report by diligently following up on overdue accounts and negotiating mutually beneficial payment arrangements where necessary.
- Streamlined billing processes by implementing automated systems, reducing errors and improving efficiency.
- Collaborated with various departments to resolve discrepancies in billing data, maintaining a high level of accuracy for all invoices generated.
- Participated in cross-functional projects as a subject matter expert on billing processes, contributing valuable insights to company-wide initiatives.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Developed strategic plans for day-to-day financial operations.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
Education
Bachelor of Arts - Managerial Economics
George Mason University
Fairfax07-2014
BBA - Business Administration And Intl Management
Swiss Management Academy
Nairobi, Kenya08-2012
GED -
Catholic University of America
North East, MD12-2011
M.D. - Leadership
Creighton University
Omaha, NE12-2011
GED -
University of St Thomas TX
Houston, TX05-2009
Associate of Science - Organizational Leadership
University of Denver
Denver, CO02-2009
GED -
University of Maryland Global Campus
Hyattsville, MD06-2008
GED -
North Arizona University
Flagstaff06-2008
M.D. - Leadership And Management Studies
New York University
New York, NY05-2008
GED -
Arizona State University
Tempe, AZ06-2007
Associate of Applied Science -
American Cooperativ School of Tunis
Tunis Tunisia06-2007
Skills
- Operational Efficiency
- Bathroom sanitation
Wall washing
Dusting techniques
Odor elimination
Multitasking and organization
Mopping and sweeping
Equipment operation
Infection control
Sorting and washing laundry
Ordering cleaning supplies
Inventory control
Able to lift 70 lbs
Hardworking
Timeline
Home Cleaner
Cornerstone Staffing, Inc. Temporary Contract Position
03.2024 - 12.2024
IT Risk and Assurance Internship
Ernst and Young
03.2015 - 08.2015
Parking Lot Supervisor
Pacific Parking Inc.
05.2012 - 09.2023
University Bylaws Writer
Denver University
06.2010 - 08.2010
Internet Radio Jockey
World Space
02.2010 - 03.2010
Givings Specialist
Ahmed Foundation
03.2008 - 09.2009
Customer Service Representative
Sports Authority
11.2007 - 01.2008
Billing Executive
Long And Foster Realtors - Joyce Santiago Realtors
06.2007 - 08.2007
Bachelor of Arts - Managerial Economics
George Mason University
BBA - Business Administration And Intl Management
Swiss Management Academy
GED -
Catholic University of America
M.D. - Leadership
Creighton University
GED -
University of St Thomas TX
Associate of Science - Organizational Leadership
University of Denver
GED -
University of Maryland Global Campus
GED -
North Arizona University
M.D. - Leadership And Management Studies
New York University
GED -
Arizona State University
Associate of Applied Science -
American Cooperativ School of Tunis
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