Summary
Overview
Work History
Education
Skills
Description
Accomplishments
Certification
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MELAKU GABRIEL

Rockville,USA

Summary

Maintain cleanliness and order in residential settings, ensuring a safe and welcoming environment. Spearheaded process improvements, reducing operational costs and enhancing team efficiency. Implemented creative solutions to complex challenges. Maintain pristine residential environments, ensuring safety and comfort. Implement innovative cleaning protocols, enhancing operational efficiency and resident satisfaction. Foster a team-oriented approach to home maintenance, boosting overall efficiency. Initiate and lead cross-functional projects to elevate living standards. Assessed IT systems to identify risks, enhancing security protocols and reducing vulnerabilities by 40%. Collaborated with senior auditors to review compliance, ensuring adherence to regulatory standards. Analyzed data integrity and system reliability, providing actionable insights for improved operational efficiency. Developed detailed reports on IT controls, contributing to strategic decision-making processes. Managed daily operations of parking facilities, ensuring smooth traffic flow and customer satisfaction. Implemented efficient payment systems, reducing wait times and increasing revenue collection. Trained and supervised staff, fostering a collaborative and productive work environment. Resolved customer complaints promptly, enhancing overall service quality and client retention. Monitored facility maintenance, ensuring safety standards and minimizing operational disruptions. Drafted and revised bylaws, ensuring compliance with university policies and legal standards. Collaborated with legal team to align bylaws with state regulations, enhancing governance. Implemented changes that improved policy adherence and operational efficiency. Analyzed existing bylaws to identify gaps, resulting in comprehensive updates. Facilitated stakeholder meetings to gather input, ensuring bylaws met diverse needs. Hosted live internet radio shows, engaging over 10,000 daily listeners, enhancing audience connection. Curated diverse playlists, boosting listener satisfaction and retention. Collaborated with guest speakers and artists, enriching show content and variety. Managed technical aspects of live broadcasts, ensuring seamless streaming with minimal downtime. Edited academic manuscripts, enhancing clarity and coherence, leading to higher publication quality. Introduced digital editing tools, enhancing efficiency and accuracy. Refined academic manuscripts, elevating publication quality. Implemented digital tools for enhanced efficiency. Developed training program, boosting team performance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Home Custodian

Cornerstone Montgomery
03.2024 - Current
  • Maintain cleanliness and order in residential settings, ensuring a safe and welcoming environment
  • Spearheaded process improvements, reducing operational costs and enhancing team efficiency
  • Implemented creative solutions to complex challenges
  • Maintain pristine residential environments, ensuring safety and comfort
  • Implement innovative cleaning protocols, enhancing operational efficiency and resident satisfaction
  • Foster a team-oriented approach to home maintenance, boosting overall efficiency
  • Initiate and lead cross-functional projects to elevate living standards

PARKING GARAGE FACILITES MANAGER

Pacific Parking Inc.
05.2004 - 09.2023
  • Managed daily operations of parking facilities, ensuring smooth traffic flow and customer satisfaction
  • Implemented efficient payment systems, reducing wait times and increasing revenue collection
  • Trained and supervised staff, fostering a collaborative and productive work environment
  • Resolved customer complaints promptly, enhancing overall service quality and client retention
  • Monitored facility maintenance, ensuring safety standards and minimizing operational disruptions
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

BANK DRAFTER

INVEST AFRIQUE
02.2021 - 08.2022
  • Investigated discrepancies in shipping documents and resolved issues with vendors.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
  • Managed import and export of hazardous materials in compliance with applicable laws and regulations.
  • Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
  • Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
  • Streamlined import and export processes by implementing effective documentation procedures.
  • Processed customs declarations and maintained records of customs documents.
  • Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
  • Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
  • Prepared and submitted reports on import and export activity to management.
  • Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
  • Utilized logistics software to manage, monitor and track shipments from origin to destination.
  • Enhanced customer satisfaction by efficiently resolving order discrepancies and delivery issues.
  • Analyzed shipping reports to identify opportunities for cost savings.
  • Assisted with problem resolution and dispute management relating to import and export activities.
  • Improved invoice accuracy through diligent review of shipping documents and timely communication with finance department.
  • Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
  • Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
  • Optimized warehouse space utilization by strategically organizing inventory based on product demand and turnover rate.
  • Supported business growth by researching new markets, identifying potential clients, and providing insights on market trends in the import/export industry.
  • Developed strategies to reduce overall shipping costs while maintaining high-quality service.
  • Played a key role in expanding the company''s global footprint by identifying new business opportunities and establishing partnerships with international vendors and distributors.

IT Risk and Assurance Internship

Ernst and Young
03.2015 - 08.2015
  • Assessed IT systems to identify risks, enhancing security protocols and reducing vulnerabilities by 40%
  • Collaborated with senior auditors to review compliance, ensuring adherence to regulatory standards
  • Analyzed data integrity and system reliability, providing actionable insights for improved operational efficiency
  • Developed detailed reports on IT controls, contributing to strategic decision-making processes

UNIVERSITY ADMINISTRATOR

Creighton University Magazine
06.2010 - 08.2010
  • Drafted and revised bylaws, ensuring compliance with university policies and legal standards
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
  • Interviewed individuals by phone, video chat and in-person to write news stories.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Conducted interviews with subject matter experts to generate topics.
  • Developed compelling, succinct, clear news scripts under tight deadlines.
  • Translated complex technical information into accessible, user-friendly guidebooks, broadening product's appeal to non-specialist customers.
  • Enhanced online visibility for clients by crafting SEO-optimized content, integrating keywords seamlessly into engaging articles.
  • Improved team productivity by implementing collaborative content calendar, ensuring timely publication across all platforms.
  • Piloted guest blogging initiative that expanded brand reach and forged valuable partnerships with influential platforms in niche.

UNIVERSITY ADMINISTRATOR

Creighton University Magazine
06.2010 - 08.2010
  • Drafted and revised bylaws, ensuring compliance with university policies and legal standards
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
  • Interviewed individuals by phone, video chat and in-person to write news stories.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Conducted interviews with subject matter experts to generate topics.
  • Developed compelling, succinct, clear news scripts under tight deadlines.
  • Translated complex technical information into accessible, user-friendly guidebooks, broadening product's appeal to non-specialist customers.
  • Enhanced online visibility for clients by crafting SEO-optimized content, integrating keywords seamlessly into engaging articles.
  • Improved team productivity by implementing collaborative content calendar, ensuring timely publication across all platforms.
  • Piloted guest blogging initiative that expanded brand reach and forged valuable partnerships with influential platforms in niche.

BUSINESS DEVELOPMENT ASSOCIATE

NORTH CAROLINA STATE UNIVERSITY
06.2010 - 06.2010
  • Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
  • Assisted in developing marketing materials that showcased our products and services effectively, attracting new clientele.
  • Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
  • Conducted market research and analysis to identify emerging trends and competitor activities, informing strategic business decisions.
  • Developed business pipeline using cold and warm techniques.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Participated in industry conferences and events to network with potential partners, strengthening brand visibility in target markets.
  • Verified work aligned with service levels agreed and client requirements.
  • Monitored sales pipeline closely to track progress toward monthly quotas, adjusting tactics as needed for optimal results.
  • Organized productive meetings between key stakeholders from both companies during partnership discussions, paving the way for successful collaborations.
  • Provided exceptional customer service by addressing client concerns promptly and maintaining regular communication throughout the partnership process.
  • Managed needs of more than [Number] customers at once using strong prioritization and multitasking abilities.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Engaged with customers to build business relationships.
  • Supported team members by sharing best practices, collaborating on strategies for challenging accounts, fostering a positive work environment.
  • Implemented sales strategies targeting specific industries or regions, leading to increased market share in key areas.
  • Enhanced sales techniques and marketing plans to strengthen business development efforts.
  • Increased company revenue by actively promoting products and services to prospective customers through cold calling, networking, and presentations.
  • Participated in ongoing professional development programs to enhance product knowledge and sales techniques for continuous improvement.
  • Coordinated with internal departments such as finance, legal, and operations during deal negotiations to ensure seamless execution of contracts.
  • Organized focus groups to design best marketing strategy for product offerings.
  • Regularly reported progress on sales activities to senior management, providing valuable insights into market dynamics and areas for growth.
  • Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
  • Reviewed client concerns and recommended appropriate changes to supervisors.
  • Developed new opportunities by effectively communicating product lines to leading international corporations.
  • Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
  • Developed strong relationships with industry influencers and thought leaders to gain access to new business opportunities and referrals.
  • Expanded client base by identifying and pursuing new business opportunities and building strong relationships with potential clients.
  • Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
  • Negotiated contracts and closed sales with new and existing clients.
  • Enhanced customer experience using all omnichannel offerings.
  • Identified opportunities for upselling and cross-selling within existing client base, generating additional revenue streams.
  • Conducted market research to identify new business opportunities and potential clients.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Set and achieved company defined sales goals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to team objectives in fast-paced environment.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Met existing customers to review current services and expand sales opportunities.
  • Recorded accurate and efficient records in customer database.
  • Consulted with businesses to supply accurate product and service information.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Kept detailed records of daily activities through online customer database.
  • Developed, maintained and utilized diverse client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Stayed current on company offerings and industry trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Attended monthly sales meetings and quarterly sales trainings.

Editor-in-Chief

Creighton University Magazine
01.2010 - 05.2010
  • Edited academic manuscripts, enhancing clarity and coherence, leading to higher publication quality
  • Introduced digital editing tools, enhancing efficiency and accuracy
  • Refined academic manuscripts, elevating publication quality
  • Implemented digital tools for enhanced efficiency
  • Developed training program, boosting team performance
  • Developed publication website, blogs and social media presence.
  • Increased readership through strategic content planning and audience engagement techniques.
  • Optimized online presence by implementing SEO best practices in articles and website design elements.
  • Maintained open lines of communication between departments to ensure seamless collaboration on cross-functional initiatives.
  • Established partnerships with relevant organizations, expanding the publication''s network and influence within the industry.
  • Oversaw, trained and developed writers and associates, assistants and junior editors to optimize production and quality of work.
  • Generated and maintained style guides to encourage consistent quality of content.

Internet Radio Jockey

World Space
02.2010 - 03.2010
  • Hosted live internet radio shows, engaging over 10,000 daily listeners, enhancing audience connection
  • Curated diverse playlists, boosting listener satisfaction and retention
  • Collaborated with guest speakers and artists, enriching show content and variety
  • Managed technical aspects of live broadcasts, ensuring seamless streaming with minimal downtime

Lead Bank Teller

M&T Bank
09.2008 - 12.2008
  • Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
  • Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
  • Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
  • Streamlined teller operations for improved efficiency and reduced wait times.
  • Managed high-volume transactions during peak periods while maintaining composure under pressure.
  • Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
  • Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
  • Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
  • Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
  • Implemented security measures to protect bank assets, reducing instances of fraud and theft.
  • Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Collaborated with colleagues to achieve branch objectives, promoting teamwork and shared success.
  • Led team of tellers to exceed sales goals through cross-selling products and services.
  • Coordinated with management to develop strategies for improving branch performance.
  • Improved operational efficiencies by identifying areas for process improvement and implementing changes as needed.
  • Increased customer satisfaction by providing efficient and accurate transaction processing.
  • Supported the implementation of new banking technology within the branch, enhancing user experience for both staff members and customers alike.
  • Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
  • Enhanced client relationships with personalized service and tailored banking solutions.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Introduced customers to other bank team members to help meet financial needs.
  • Investigated and promptly resolved issues with patron accounts.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Executed wire transfers, stop payments and account transfers.
  • Educated customers on online banking and mobile banking applications.
  • Cross-sold credit cards, loans and other bank products.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Handled various accounting transactions.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Received loan and utility payments, sending funds to correct destinations.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Monitored and verified suspicious activity on customer accounts.
  • Referred customers to other banking departments for specialized services.
  • Generated monthly reports on customer activity and customer feedback.
  • Wrote and distributed customer correspondence.
  • Trained new hires on customer service policies and procedures.
  • Processed applications for new accounts.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Calculated fees due, interest and change for customer transactions.

Education

Bachelor of Science - FINANCE/ECONOMICS-MANAGERIAL

George Mason University
Fairfax

Bachelor of Science - Economics

University of Maryland, College Park
College Park

Associate of Science - Marketing

University of St. Thomas
Houston, TX

Bachelor of Arts - Economics

CATHOLIC UNIVERSITY OF AMERICA
Washington

Skills

  • Project Management
  • Operational Efficiency
  • Cleaning and sanitizing
  • Work independently
  • Responsible and Dependable
  • Customer Service
  • Attention to Detail
  • Problem-Solving
  • Time Management
  • Team Collaboration
  • Cleaning Expertise
  • Floor Cleaning
  • Customer service-focused
  • Custodial machine operation
  • Work Prioritization
  • Sanitation Techniques
  • Skilled housekeeper
  • Damage Reporting
  • Facility Opening and Closing
  • Waste disposal

Description

PROFESSIONAL FRIEND - AUTHOR - LOVER

Accomplishments

    Published a Book entitled "A Mortgagers Guide to Housing in D.C." By Melaku Gabriel

Certification

CPR Certificate

  • First Aid Certification

Languages

Amharic
Professional Working
French
Full Professional

Interests

  • I participate in a variety of outdoor recreational activities
  • Team Sports
  • Playing Sports
  • I participate in low-impact exercises to strengthen core muscles

Timeline

Home Custodian

Cornerstone Montgomery
03.2024 - Current

BANK DRAFTER

INVEST AFRIQUE
02.2021 - 08.2022

IT Risk and Assurance Internship

Ernst and Young
03.2015 - 08.2015

BUSINESS DEVELOPMENT ASSOCIATE

NORTH CAROLINA STATE UNIVERSITY
06.2010 - 06.2010

UNIVERSITY ADMINISTRATOR

Creighton University Magazine
06.2010 - 08.2010

UNIVERSITY ADMINISTRATOR

Creighton University Magazine
06.2010 - 08.2010

Internet Radio Jockey

World Space
02.2010 - 03.2010

Editor-in-Chief

Creighton University Magazine
01.2010 - 05.2010

Lead Bank Teller

M&T Bank
09.2008 - 12.2008

PARKING GARAGE FACILITES MANAGER

Pacific Parking Inc.
05.2004 - 09.2023

Bachelor of Science - FINANCE/ECONOMICS-MANAGERIAL

George Mason University

Bachelor of Science - Economics

University of Maryland, College Park

Associate of Science - Marketing

University of St. Thomas

Bachelor of Arts - Economics

CATHOLIC UNIVERSITY OF AMERICA

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MELAKU GABRIEL