Aliyah Adams
Orangeburg,SC
Summary
Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Software.
Overview
9
9
years of professional experience
Work History
Data Entry Specialist
First Source Healthcare
01.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Identified data entry errors and reported to necessary departments.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Customer Service Representative Lead
Alorica
01.2019 - 12.2021
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Healthcare Customer Service Representative
BroadPath Healthcare
01.2015 - 12.2018
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Supported accounts receivable operations within assigned functions.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
High School Diploma -
High School For Health Professions
Orangeburg, SC06.2014
Skills
- Log Book Maintenance
- Data Auditing
- Data Acquisition
- Excel Formulas
- Word Processing
- Goal Setting
- Team Leadership
- Order Processing
- Resource Allocation
- Professional demeanor
- Strong interpersonal skills
- Performance monitoring
- Adaptability and flexibility
Timeline
Data Entry Specialist
First Source Healthcare
01.2022 - Current
Customer Service Representative Lead
Alorica
01.2019 - 12.2021
Healthcare Customer Service Representative
BroadPath Healthcare
01.2015 - 12.2018
High School Diploma -
High School For Health Professions
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