Melana Ewing
Bentonville,AR
Summary
Detail-oriented Revenue Recovery Analyst with a proven track record in analyzing complex billing data and enhancing recovery processes. Expertise in critical thinking and decision-making drives successful claim resolutions.
Results-driven professional with experience in healthcare recovery and contract management. Strong organizational skills and attention to detail foster effective collaboration with cross-functional teams. Committed to elevating client satisfaction through prompt and clear communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Revenue Recovery Analyst I
Cloudmed an R1 Company
02.2022 - 09.2025
- Analyzed complex billing data to identify discrepancies and improve recovery processes.
- Collaborated with cross-functional teams to resolve outstanding claims efficiently.
- Trained junior analysts on best practices for data analysis and recovery strategies.
- Conducted thorough audits of accounts, ensuring compliance with healthcare regulations.
- Assisted in formulating new policies that enhanced account resolution rate through innovation methods.
- Maintained confidentiality as per company policy handling sensitive information about clients'' financial situations while working on their cases.
- Increased client satisfaction levels by addressing concerns promptly and providing clear explanations regarding their accounts'' status during the recovery phase.
- Analyzed account data to identify trends and develop targeted strategies for improvement.
- Conducted periodic reviews of existing accounts, strategizing new approaches that led to successful account settlements and increased overall recovery rates.
- Contributed to team success by sharing knowledge about effective techniques used in resolving difficult cases leading to better results.
- Participated actively in department meetings sharing valuable insights which led towards better decision making in recovery efforts.
- Enhanced recovery rates by implementing efficient strategies and utilizing industry best practices.
- Maintained a thorough understanding of industry regulations, ensuring compliance throughout all aspects of the recovery process.
- Provided exceptional customer service throughout the recovery process, fostering positive relationships with clients.
- Managed a high volume of accounts, ensuring timely follow-up and thorough documentation.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
Operations and Contract Specialist
Hurricane Express
03.2021 - 02.2022
- Analyzed vendor proposals to ensure compliance with organizational standards and requirements.
- Managed contract lifecycle, including drafting, reviewing, and executing legal documents.
- Developed training materials to educate staff on contract management best practices and compliance protocols.
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Conducted quality reviews and monitored contract performance.
- Monitored feedback from participants to continuously refine and improve orientation materials and processes.
- Established partnerships with internal teams to align orientation objectives with organizational goals and culture.
- Created inclusive and diverse activities for new drivers, fostering a welcoming environment and promoting social connections.
- Collaborated with various departments to develop informative presentations about driver resources and services.
- Assisted drivers with understanding company processes during orientation, addressing concerns and providing information on available resources.
- Conducted comprehensive background checks to verify candidate integrity and eligibility.
- Analyzed criminal records and employment histories for accuracy and compliance within the trucking industry.
- Developed detailed investigative reports summarizing findings and recommendations for hiring decisions.
- Conducted comprehensive interviews with all incoming truck drivers.
- Documented information and submitted detailed reports.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
Assistant Store Manager
Lane Bryant
05.2019 - 08.2020
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Managed inventory levels, ensuring accurate stock counts and timely replenishments.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Developed staff schedules to optimize coverage during peak shopping hours.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Collaborated with upper management to execute promotional events and initiatives effectively.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
No Degree - Early Childhood Education
Angelina Jr. College
Lufkin, TXCertification - Certified Nursing Assistant
Petra Allied Health
Springdale05-2011
High School Diploma -
Red Oak High School
Red Oak, TX06-1988
Skills
- Teamwork
- Customer service
- Attention to detail
- Updating customer accounts
- Critical thinking
- Organizational skills
- Team collaboration
- Data entry skills
- Decision-making
- Microsoft office
- Documentation and recordkeeping
- Professional ethics
- Customer relationship management
Accomplishments
- Utilized Microsoft Excel to develop inventory tracking spreadsheets for more efficient handling of time sensitive claims.
- Increased team knowledge base by creating and maintaining a shared One-Note with all job related contact information as well as timelines/deadlines used by each contact.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Achieved monthly recovery goals by completing claim follow-ups with accuracy and efficiency.
Certification
- CNA - Certified Nurse Assistant
Timeline
Revenue Recovery Analyst I
Cloudmed an R1 Company
02.2022 - 09.2025
Operations and Contract Specialist
Hurricane Express
03.2021 - 02.2022
Assistant Store Manager
Lane Bryant
05.2019 - 08.2020
No Degree - Early Childhood Education
Angelina Jr. College
Certification - Certified Nursing Assistant
Petra Allied Health
High School Diploma -
Red Oak High School