MELANE D. GREEN
Shreveport,LA
Summary
CAREER SUMMARY Resourceful, focused, and self-directed professional who is capable of organizing and motivating employee teams to reach company goals. Active team member who effectively communicates and collaborates with all levels of staff to ensure an optimum work environment Mental Health professional with skill leading situation-specific counseling sessions. Expertise in working with children and adults in crisis. Expert in EMDR, hypnotherapy and PTSD treatment options. Organized Patient Service Representative with 9 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Intake Coordinator/Mental Health Specialist
RED RIVER THERAPEUTIC SOLUTIONS
Shreveport, United States
08.2022 - Current
- Devised behavior treatment plans for youth with diagnosed mental disorders; Helped them to use coping and conflict resolution skills
- Collected data and formulated charts and graphs to properly track the youth’s progress in the program
- Mentored the youths and aided them in developing positive attitudes and strong social skills
- Directed positive alternatives to correct inappropriate behavior with proper technique strategies.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Performed client assessments and developed treatment plans.
- Provided clients with recommendations to community resources.
- Documented client progress in confidential files.
- Leveraged positive uncertainty and multi-systemic family systems therapy to help clients deal with ambiguity, accept inconsistencies and adopt intuition when making decisions.
- Observed and monitored client behavior and responses to treatment.
- Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
- Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
Site /Field Supervisor
Street Outreach Solutions
Shreveport, LA
08.2016 - 05.2021
- Supervised a team of 10 employees
- Performed payroll duties
- Advised the team on accomplishing daily, weekly, and monthly goals
- Devised behavior treatment plans for adults with diagnosed mental disorders
- Collected data and formulated charts and graphs to properly track client’s progress in the program
- Aided clients in fostering positive attitudes to enhance communication, problem solving, and social skills.
- Met with customers to resolve issues and build productive relationships.
- Managed workover and completions engineering assignments and operator's completion plan.
- Evaluated performance and progress, and made proactive adjustments.
- Investigated issues and developed effective solutions.
Mental Health Specialist
Family Service Unlimited
Shreveport, LA
08.2015 - 06.2016
- Assessed clients using personal and family histories, client observations, and interviews
- Developed specific treatment plans based on client diagnosis; Used various counseling methods to address patient’s illness
- Updated client’s progress monthly; Chronicled client improvements and setbacks in detailed reports that were submitted to clinic directors.
- Performed client assessments and developed treatment plans.
- Provided clients with recommendations to community resources.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Casino Host
Diamond Jacks Casino & Resort
Shreveport, United States
05.2012 - 08.2014
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Structured time to visit with supervisors in slots, table games and food and beverage areas to mitigate problems or issues involving VIP players.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
Customer Service Representative Agent
Budget Call Center
Bossier City, LA
08.2009 - 03.2013
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Specialist
Lowe's
Shreveport, United States
02.2004 - 03.2011
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Recorded product or service failure complaints and notified appropriate departments.
Customer Service Representative
Walmart
Shreveport, United States
12.1999 - 07.2004
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Representative
South Park Mall
Shreveport, United States
02.1998 - 12.1999
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
Southern University At Shreveport, Booker T. Washington High School
01.2015 - 01.2016
No Degree - Human Services
Southern University At Shreveport
Shreveport, LA 05.1996 - 05.2000
Skills
Highlights and CompetenciesLeadership and Management SkillsCommunication SkillsOrganizational and Analytical SkillsCustomer Service SkillsProblem-Solving Skills
Crisis Intervention
Discharge Planning
Complaint resolution
Sales expertise
Healthcare operations
Database coordination
Issue escalation
Payment management
Insurance verifying
Medical insurance
Timeline
Intake Coordinator/Mental Health Specialist
RED RIVER THERAPEUTIC SOLUTIONS
08.2022 - Current
Site /Field Supervisor
Street Outreach Solutions
08.2016 - 05.2021
Mental Health Specialist
Family Service Unlimited
08.2015 - 06.2016
High School Diploma -
Southern University At Shreveport, Booker T. Washington High School
01.2015 - 01.2016
Casino Host
Diamond Jacks Casino & Resort
05.2012 - 08.2014
Customer Service Representative Agent
Budget Call Center
08.2009 - 03.2013
Customer Service Specialist
Lowe's
02.2004 - 03.2011
Customer Service Representative
Walmart
12.1999 - 07.2004
Customer Service Representative
South Park Mall
02.1998 - 12.1999
No Degree - Human Services
Southern University At Shreveport
05.1996 - 05.2000