Melanee Williams
Moore,SC
Summary
My objective is to find a position where I can use the knowledge and experience I have obtained to become a valuable asset to your organization. I am a highly motivated employee ready to take on new challenges. I have dedicated my career to being a hardworking employee with great customer service, multitasking, time management abilities, and attention to detail in a fast-paced environment. I am devoted to giving every patient a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate Agent
Don Lester Agency
Spartanburg , SC
07.2017 - Current
- Conducted research to identify competitive rates and benefits offered by other providers.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Scheduled meetings with prospective clients to discuss available products and services.
- Developed relationships with new clients and referrals from existing customers.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Maintained accurate records of all insurance transactions using computer software systems.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Sales Support
Wynit Distribution
- Current
- Demonstrated proficiency in data entry while maintaining a high level of accuracy in record-keeping.
- Provided prompt resolutions to customer inquiries regarding product orders, pricing, delivery, and returns.
- Accurately processed customer orders within specified timelines.
- Managed invoice preparation and payment processing for customer orders.
- Provided excellent customer service to ensure client satisfaction.
- Tracked shipment status of orders placed by customers ensuring timely delivery.
- Utilized strong interpersonal and people skills to facilitate meaningful conversations.
Regional Director
The Joint Chiropractic Clinics
02.2012 - 08.2016
- Led teams and managed territories as an office manager and regional director for The Joint Chiropractic Clinics.
- Ranked in the top 20 clinics nationwide, consistently exceeding company expectations and achieving all set goals.
- Ensured smooth coordination of clinic activities, guaranteeing prompt and productive service to patients.
- Managed scheduling and payroll for multiple clinics
- Ensured prompt resolution of outstanding accounts by overseeing the entire collections process
- Provided assistance and support to resolve any concerns from patients or staff
- Encouraged and motivated employees to consistently achieve and exceed monthly goals
- Supervised proper completion of patient forms
- Managed and arranged medical reimbursement processes
- Maintained compliance with clinic policy and procedures to ensure high client satisfaction resulting in a strong client retention rate
- Organized and opened new clinics in the region while training all new employees to meet sales and patient expectations.
Optometrist Technician
Spartanburg Vision Center
02.2008 - 04.2011
- Conducted initial patient assessments and managed medical billing responsibilities
- Cleaned and sterilized optical instruments after each use.
- Educated patients about various corrective lenses available for their particular vision problems.
- Maintained accurate records of all patient visits in electronic health record system.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Prepared treatment plans for patients based on optometrist's instructions.
- Provided patient education regarding glasses, contacts, and other optical products.
Education
Phlebotomy
Capstone Career And Development
Greenville10-2024
Some College (No Degree) - Medical Assisting
ECPI University
GreenvilleSkills
- Customer Needs Assessment
- Building rapport
- Problem-solving skills
- Goal-Oriented
- Positive and professional
- Management
- Recruitment and hiring
- Attention to Detail
Additional Information
Professional Summary and Skills:
I am a professional who establishes excellent working relationships with customers, employees, vendors, contractors and upper management. I have extensive knowledge in recruitment and talent development. I am very customer service and results oriented. My position has allowed me the opportunity to become talented at multi tasking and productivity.
Certification
Certificate of Completion in Phlebotomy
CPR certification
OSHA/ Infection control certification
References
References available upon request.
Timeline
Associate Agent
Don Lester Agency
07.2017 - Current
Regional Director
The Joint Chiropractic Clinics
02.2012 - 08.2016
Optometrist Technician
Spartanburg Vision Center
02.2008 - 04.2011
Sales Support
Wynit Distribution
- Current
Phlebotomy
Capstone Career And Development
Some College (No Degree) - Medical Assisting
ECPI University
Similar Profiles
Minh Duong NguyenMinh Duong Nguyen
Member of Communication Department at Don News AgencyMember of Communication Department at Don News Agency
Casey CusterCasey Custer
Lake Operations at Don Pedro Recreation AgencyLake Operations at Don Pedro Recreation Agency
Donté WallerDonté Waller
Deputy Team Lead Financial Management Analyst I (Civilian) at United States Department of the Navy Department of the Navy (DON) – United States Defense Agency Financial Management Operations (FMO) DivisionDeputy Team Lead Financial Management Analyst I (Civilian) at United States Department of the Navy Department of the Navy (DON) – United States Defense Agency Financial Management Operations (FMO) Division
Ksenia SokolovaKsenia Sokolova
Beauty Consultant at TargetBeauty Consultant at Target
Dylan WalkerDylan Walker
Logistics Technician 2 at Keurig Dr Pepper, Inc.Logistics Technician 2 at Keurig Dr Pepper, Inc.