Melanese Kegler
Blakely,GA
Summary
Accomplished Professional Fundraiser at Telefund, adept in social media marketing and donor relations, significantly boosting fundraising efforts. Excelled in high-stress situations at Asurion, enhancing customer loyalty through empathetic service. Proven project management skills, achieving goals with innovation and teamwork. Demonstrates exceptional problem-solving and interpersonal abilities, driving success and satisfaction.
Overview
10
10
years of professional experience
Work History
Professional Fundraiser
Telefund
07.2024 - Current
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Raised significant funds by developing and executing effective fundraising campaigns.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Benefit Verification Specialist
Spectraforce Technologies Inc.
08.2022 - 03.2024
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Provided exceptional customer service by addressing patient concerns regarding coverage and out-of-pocket expenses.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Reduced claim denials with thorough insurance eligibility assessments prior to service provision.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
Customer Service Representative
Asurion Insurance Services
09.2014 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Applied Science - Accounting
Bainbridge State University
Bainbridge, GA05-2012
Skills
- Event management
- Social media marketing
- Donor relations
- Project management
Timeline
Professional Fundraiser
Telefund
07.2024 - Current
Benefit Verification Specialist
Spectraforce Technologies Inc.
08.2022 - 03.2024
Customer Service Representative
Asurion Insurance Services
09.2014 - 06.2022
Associate of Applied Science - Accounting
Bainbridge State University
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