Melaney Ramirez
Las Vegas,Nevada
Summary
Hardworking individual available 40 hours per week, including weekends and evenings. Track record of providing optimum customer service in establishment that serves 50 to 100 customers daily. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts and locating items for customers. Proficient in stock management and sales support. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Courtesy Clerk
Smiths Food And Drug
11.2022 - 11.2023
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Delivered prompt service to prioritize customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized problem-solving skills to address customer queries and complaints.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
Customer Service Associate
Bennett's Best Christmas Tree
12.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Solved problems with products and services by providing customers with technical support.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and actualized customer service initiatives to decrease wait times.
Stocker
Home Goods Warehouse
03.2018 - 03.2020
- Stocked shelves, racks and cases with new or transferred merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Maintained effective team member communication.
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Managed timely and effective replacement of damaged or missing products.
Ride Operator
Six Flags Magic Mountain
06.2016 - 08.2016
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
Work Associate
TJ Maxx, TJX Companies
11.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Maintained clean, organized and welcoming store entrance environment.
- Enhanced customer satisfaction through exceptional service and prompt resolution of issues.
- Assisted customers by answering questions regarding item price or location.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Improved team efficiency by delegating tasks and setting clear expectations.
- Handled, prepared and maintained stock levels of grocery and produced items.
Education
High School Diploma - Base Education
Valencia High School
Valencia, CA05.2020
Skills
- Sales Expertise
- Product Restocking
- Membership Programs
- Rewards Programs
- Personalized Support
- Customer Assistance
- Bagging Procedures
- Customer Loyalty
- Hospitality and Accommodation
- Loading and Unloading Carts
- Cashier Assistance
- Floor Cleaning
- Product Knowledge
- Trash Removal
- Teamwork and Collaboration
- Problem Resolution
- Bathroom Cleaning
- Cart Returns Understanding
- Light Housekeeping
- Special Assignments
- Floral Design
- Special Requests
- Hygiene Standards
- Understanding Customer Needs
- Product Location
- Collecting Carts
Timeline
Work Associate
TJ Maxx, TJX Companies
11.2023 - Current
Courtesy Clerk
Smiths Food And Drug
11.2022 - 11.2023
Customer Service Associate
Bennett's Best Christmas Tree
12.2021 - 12.2021
Stocker
Home Goods Warehouse
03.2018 - 03.2020
Ride Operator
Six Flags Magic Mountain
06.2016 - 08.2016
High School Diploma - Base Education
Valencia High School