Melani Arroyo
Kissimmee,United States
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic record-keeping and insurance documentation. Demonstrated knowledge of admissions, insurance verification and authorization processes in medical office settings.
Bilingual: English/Spanish
Overview
9
9
years of professional experience
Work History
Surgery Scheduling Coordinator
Orlando Health
Kissimmee, FL
09.2018 - Current
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Created a database to track patient information, surgery dates and other relevant data.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Communicated with insurance companies to determine coverage for specific procedures.
- Scheduled follow-up appointments according to post-operative protocols.
- Monitored patient wait times and worked proactively to reduce delays when possible.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
- Checked patient insurance and collected pre-authorizations from providers.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Worked with operating facilities to schedule procedures on behalf of 3 OB/GYN providers.
- Located scheduling barriers and implemented appropriate solutions.
Medical Receptionist
Poinciana Medical Clinic
Kissimmee, Florida
06.2017 - 09.2018
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Routed laboratory or diagnostic results to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Sales Team Leader
Gymboree Outlet
Orlando, United States
11.2015 - 07.2017
- Trained all incoming sales team members
- Supervised a sales force of 2-3 sales associates
- Reviewed operational records and reports to project sales and determine profitability
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Sales Associate
Crocs
Orlando, United States
05.2015 - 05.2016
- Contributed to team success by exceeding team sales goals by completing my daily sales number
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Education
High School Diploma -
Colegio Educativo Lazaro
01.2015
Skills
- MS Office Suite
- Typing 50 WPM
- Planning
- Organization
- Data Entry
- Time Management
- Friendly
- Adaptability
- Detail Oriented
- Multi-tasking
- Insurance Verification
- Insurance pre-certifications
- Referral Verification
- HIPAA Compliance
- Scheduling expertise
Timeline
Surgery Scheduling Coordinator
Orlando Health
09.2018 - Current
Medical Receptionist
Poinciana Medical Clinic
06.2017 - 09.2018
Sales Team Leader
Gymboree Outlet
11.2015 - 07.2017
Sales Associate
Crocs
05.2015 - 05.2016
High School Diploma -
Colegio Educativo Lazaro