Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melani Diaz Diaz

Miami

Summary

Hardworking individual dedicated to my role and my own professional development. I am able to adapt to changes and I constantly set goals to achieve either at work or in my personal life. Highly organized person that enjoys to assemble its work area by priority and deadlines succesfully managing multiple priorities with a positive attitude.

Overview

4
4
years of professional experience

Work History

Airline Customer Service Agent

Skyhigh Aviation Services
04.2024 - Current
  • Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Collaborated with team members to achieve high levels of performance in demanding situations such as passenger boarding process
  • Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.

Lead Cargo Agent

Saltchuk Aviation | Stratair
09.2021 - 03.2024
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Utilized computer systems to manage inbound and outbound freight guaranteeing that the cargo reaches its final destination on time and in upstanding conditions.
  • Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.
  • Used critical thinking to break down problems, evaluate solutions and make decisions always prioritizing the timely departure of the cargo aircrafts or trucks.

Bakery Clerk

Publix
06.2021 - 08.2021
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.

Education

High School Diploma -

Hialeah Senior High School
Miami, FL
06-2021

Skills

  • Customer relations
  • Airline policies
  • Airport procedures
  • Customer service
  • Critical thinking
  • Team collaboration
  • Problem-solving abilities
  • Active listening
  • Team leadership
  • Administration and management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Airline Customer Service Agent

Skyhigh Aviation Services
04.2024 - Current

Lead Cargo Agent

Saltchuk Aviation | Stratair
09.2021 - 03.2024

Bakery Clerk

Publix
06.2021 - 08.2021

High School Diploma -

Hialeah Senior High School

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Melani Diaz Diaz