Melani Miller Sevillano
Provo,UT
Summary
Dedicated and service-oriented professional with a robust background in customer service and safety management. Seeking a Flight Attendant position at SkyWest to leverage my excellent communication skills, problem-solving abilities, and commitment to ensuring passenger safety and comfort.
Overview
3
3
years of professional experience
Work History
Customer Support Coordinator
Blue Raven Solar
07.2022 - Current
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
- Provided expert guidance for customers navigating complex products or services, leading to greater understanding and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Ensured safety and quality standards for field technicians and electricians.
Babysitter
Indepedent
08.2021 - 10.2022
- Maintained a clean and organized environment to ensure the safety and well-being of children under care.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Provided safe transportation to and from school and extracurricular activities.
- Monitored children's play activities to verify safety.
Baker
Crumbl Cookies
04.2022 - 06.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Managed customer service operations, including taking orders and resolving complaints.
- Followed food safety standards when handling ingredients.
Education
Provo High School
Provo, UT05.2021
Skills
- Customer Service
- De-escalation
- Staff Training
- Schedule Coordination
- Support Services
- Customer Education
- Client Relationship Building
- Complaint Handling
- Customer Relations
- Decision-Making
- Quality Assurance
- Policy Development
- Reporting and analysis
- Training and coaching
- Sales proficiency
High Intensity Interval Trainning
Im a fit person who trains at least 4-5 time a week and is capable of lifting weight, and being on my feet for long period of time and does tons of cardio
Languages
Spanish
Native or Bilingual
Timeline
Customer Support Coordinator
Blue Raven Solar
07.2022 - Current
Baker
Crumbl Cookies
04.2022 - 06.2022
Babysitter
Indepedent
08.2021 - 10.2022
Provo High School