Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melani Montesino

Paterson

Summary

I have experience in customer service and medical assisting, which has really strengthened my ability to work with people even in high-pressure or difficult situations. I’m skilled at staying calm, communicating clearly, and finding solutions that work for everyone.

Overview

3
3
years of professional experience

Work History

Medical Assistant

Podiatry Center of New Jersey
08.2025 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

Sales Coordinator

H&M Hennes & Mauritz
04.2023 - 07.2025
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Facilitated business by implementing practical networking techniques.

Sales Advisor

Banana Republic
09.2022 - 04.2023
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.

Education

No Degree - Dental Assistant

Forits Institute
Wayne, NJ
06-2024

Cranston High School East
Cranston, RI
06-2022

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Assistant

Podiatry Center of New Jersey
08.2025 - Current

Sales Coordinator

H&M Hennes & Mauritz
04.2023 - 07.2025

Sales Advisor

Banana Republic
09.2022 - 04.2023

No Degree - Dental Assistant

Forits Institute

Cranston High School East

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