Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Melani Morales

Inglewood,CA

Summary

Enthusiastic customer service with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Experience on how to do returns, voids, paid outs, etc.

How to do forecast and edits in manage schedules. Successfully works as part of team to reach personal and business goals, known for successfully handling escalated customer support issues. History managing large amounts of inbound calls, surveys, schedule effectiveness, zero overtime, speed of checkout and sustaining satisfactory relationships with customers. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cashier

Northgate Gonzalez Markets
12.2020 - 08.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Grocery Clerk

Northgate Gonzales Market
07.2021 - 08.2023
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.

Receiver/ Grocery PM Assistant Manager

Northgate Gonzales Market
10.2022 - 08.2023
  • Improved warehouse efficiency by organizing and maintaining a clean work area.
  • Ensured timely order fulfillment by accurately picking and packing items for shipment.
  • Safely operated forklift to transport materials within the warehouse, reducing manual labor efforts.
  • Collaborated with team members to complete daily goals, fostering a productive work environment.
  • Addressed discrepancies in shipments by promptly reporting issues to supervisors for resolution.

Operations Associate

Sephora
08.2023 - 10.2023
  • Improved operational efficiency by implementing new processes and streamlining existing workflows.
  • Managed inventory levels for optimal product availability and reduced waste.
  • Assisted in the development of departmental budgets, ensuring fiscal responsibility and costeffectiveness.
  • Collaborated with cross-functional teams to achieve project goals and meet deadlines.

Freight Team Associate

Home Depot
07.2023 - 10.2023
  • Improved warehouse efficiency by organizing and managing the freight team''s daily tasks.
  • Reduced order processing times through accurate inventory management and product placement.
  • Enhanced team performance by providing ongoing training, support, and feedback to associates.
  • Ensured timely deliveries by coordinating with drivers and maintaining clear communication channels with customers.

Education

No Degree - Registered Nurse

East Los Angeles College
Monterey Park, CA
06.2026

High School Diploma -

South East High School
South Gate, CA
06.2020

Skills

  • Operations Management
  • Safety Procedures
  • Warehouse Equipment Operation
  • Policy Reviews
  • Shipping Procedures
  • Customer Service
  • Equipment Operation
  • Freight Handling
  • Scheduling
  • Verbal and Written Communication

Certification

  • Certified Forklift Operator / Electric Pallet Jack, Northgate Gonzales Market - 2021

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Operations Associate

Sephora
08.2023 - 10.2023

Freight Team Associate

Home Depot
07.2023 - 10.2023

Receiver/ Grocery PM Assistant Manager

Northgate Gonzales Market
10.2022 - 08.2023

Grocery Clerk

Northgate Gonzales Market
07.2021 - 08.2023

Cashier

Northgate Gonzalez Markets
12.2020 - 08.2023

No Degree - Registered Nurse

East Los Angeles College

High School Diploma -

South East High School

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Melani Morales