Melania Casco
Atlanta,GA
Summary
Competent individual with excellent maintenance skills and experience in office administration. Looking to improve on business experience problem-solving skills regarding tenants, landlords and vendors. I have a deep desire to learn new things to benefit my work ethic. I have process communication , interpersonal, and presentation skills. With more than 5 years of costumers services and constantly enforcing my skills into my work force,I have build confidence and strength. I am looking forward to working with a well-established company, where i can improve and succeed in life.
Overview
10
10
years of professional experience
Work History
Property Manager
Harbor Group Management Company
05.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
Assistant Community Manager
Harbor Group Management Company
08.2022 - Current
- Assist in managing all aspect of a building's occupancy and maintenance.
- Collect monthly fees and maintains records of payments and rental activity.
- Prepare budget and financial reports.
- Process applications and conducts credit checks
- Communicates with tenants regarding to rent payments,collections and lease violations.
- Process invoices.
- Coordinates with outside vendors to arrange vacant units for paint, resurfacing,cleaning ect.
- Coordinates with tenants and third parties to address maintenance and facility needs.
- Prepare weekly and end of the month reports.
- Collaborates with property management team to produce advertising materials.
- Saved money by operating community within budget.
Assistant Manager
Avenium
11.2019 - 07.2022
- Monitored employee attendance records, timekeeping, and payroll information.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Prepared monthly financial reports for review by the property manager.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Collected first month's rent along with security deposit prior to move-in date.
Leasing Consultant
Silverpoint management
01.2016 - 12.2018
- Greeted potential tenants and provided information about the property.
- Maintained accurate records of prospective renters, applications and leases.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Education
High School Diploma -
Cross Keys High School
Brookhaven, GA05-2012
Skills
- Organizational Skills
- Excellent Communication
- Computer Skills
- Customer Service
- Microsoft Office
- Organization and Time Management
- Excell
- Yardi
- MRI
- Bluemoon
- CRM software
- LRO
- Bilingual: Spanish/English
- Knock
- Zego
- Rentcafe
- Callmax
Affiliations
- Reading
- Finest Enthusiastic
- Volunteering & Community involvement.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Property Manager
Harbor Group Management Company
05.2024 - Current
Assistant Community Manager
Harbor Group Management Company
08.2022 - Current
Assistant Manager
Avenium
11.2019 - 07.2022
Leasing Consultant
Silverpoint management
01.2016 - 12.2018
High School Diploma -
Cross Keys High School
Education and Training
other
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