Melania Cuzco
Brick,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Office Manager
Metro Vein Centers
01.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Created and implemented organizational policies and procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Patient Service Representative
Metro Vein Centers
11.2023 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Athena to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Client Service Coordinator Team Lead
BluePearl Veterinary Partners
03.2014 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
Patient Care Coordinator
Professional Therapy Associates
08.2022 - 10.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain processes and services to patients.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer service inquiries in person, via telephone and through email.
- Used Raintree to schedule appointments.
Education
BBA - Marketing
Berkeley College
06.2006
Skills
- Medical Terminology
- Appointment Confirmation
- Scheduling
- Time Management
- Bilingual in Spanish
- Multitasking Abilities
- Front Desk Operations
- Medication Dispensing
- Telephone Management
- Electronic Medical Record
- Patient Callbacks
- Employee Training
- Clear oral/written communication
- Scheduling and calendar management
- Staff hiring
- Problem-solving abilities
Timeline
Office Manager
Metro Vein Centers
01.2024 - Current
Patient Service Representative
Metro Vein Centers
11.2023 - Current
Patient Care Coordinator
Professional Therapy Associates
08.2022 - 10.2023
Client Service Coordinator Team Lead
BluePearl Veterinary Partners
03.2014 - Current
BBA - Marketing
Berkeley College
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