Melania Jean-Louis
The Bronx,NY
Summary
Proven team player and effective communicator, I excelled at Endeavor Airlines by consistently achieving high performance in operations management and teamwork. Skilled in conflict resolution and bilingual in Spanish and English, I enhanced customer service and safety, fostering positive environments across roles. My attention to detail and interpersonal skills drove success and improved team morale. I am passionate about helping others and guaranteeing customers an outstanding experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations/PBS Special Assignment Flight Attendant
Endeavor Airlines
07.2023 - Current
- Contributed to company success by consistently achieving high performance ratings for operation management, teamwork, and punctuality.
- Facilitated pre-flight audits to ensure grooming cleaned and prepped aircraft cabins prior to departure.
- Tended to the needs of both flight attendants and gate agents to guarantee on-time departure and ensure the comfort of customers.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Flight Attendant
Endeavor Airlines
06.2022 - 07.2023
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Administrative Assistant
AMS Children's Center
03.2021 - 01.2022
- Delivered exceptional customer service through direct communication with parents and team members, addressing concerns effectively, and building strong relationships.
- Greeted visitors and managed phone and email correspondence daily to handle inquiries or direct clients to appropriate staff.
- Ensure that all the staff and children have left the building before closing the check-in / check-out program.
Assistant Teacher
AMS Children's Center
08.2019 - 03.2021
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Provided one-on-one and group-based learning support focused on student progress.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Assistant Teacher
P.S. 96 Richard Rodgers
09.2016 - 08.2019
- Supported lead teacher with implementation of approved lesson plans and daily classroom activities.
- Monitored students observing behavior and maintaining safety outside the classroom during recess, lunch and breaks.
- Helped facilitate parent-teacher conferences and maintained a well-kept classroom to encourage children to create, explore and learn with confidence.
Cashier/Greeter
9/11 Tribute Center
02.2014 - 11.2015
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Operated cash register to record transactions accurately and resolve complaints and returns.
- Interact professionally with other employees and customers and worked effectively as a team contributor on all assignments.
Education
Associate of Science - Human Development
SUNY Empire State College
Saratoga Springs, NY07-2018
Study of Language, Behavior, And The Brain - Early Learning Environment And Experiences
Harvard Graduate School of Education
Cambridge10-2019
Skills
- Outstanding interpersonal and social skills
- Excellent team player with an engaging and positive attitude
- Effective organizational skills with great attention to detail
- Calm and patient demeanor
- Conflict resolution and mediation
- Flexible and Reliable
Certification
- Adult And Pediatric CPR/AED And First Aid Eastern CPR, The Bronx, NY March 2022
- Mental Health First Aid USA, New York, NY August 2019
- Emotionally Responsive Practice Bank Street College of Education / BCC, The Bronx, NY November 2017
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Operations/PBS Special Assignment Flight Attendant
Endeavor Airlines
07.2023 - Current
Flight Attendant
Endeavor Airlines
06.2022 - 07.2023
Administrative Assistant
AMS Children's Center
03.2021 - 01.2022
Assistant Teacher
AMS Children's Center
08.2019 - 03.2021
Assistant Teacher
P.S. 96 Richard Rodgers
09.2016 - 08.2019
Cashier/Greeter
9/11 Tribute Center
02.2014 - 11.2015
Associate of Science - Human Development
SUNY Empire State College
Study of Language, Behavior, And The Brain - Early Learning Environment And Experiences
Harvard Graduate School of Education
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