Melania Redmond
Humble,Texas
Summary
Recognized as Model Officer for three consecutive quarters in FY2024, demonstrating exceptional performance and commitment to excellence. Awarded Team Work and Collaboration Award for outstanding contributions to team dynamics and project success. Received Caught You Leading Award for exemplary leadership and initiative in driving team objectives.
Overview
12
12
years of professional experience
Work History
Lead Transportation Security Officer (SV-F/GS-9)
Transportation Security Administration
07.2023 - Current
- Display advanced flexibility while preparing daily staffing, adjusting rotations, monitoring lane utilization, entering passenger throughput entries, performing routine maintenance on equipment, and resolving alarms
- Deliver oral and written communication of difficult or sensitive information openly, honestly, and with empathy.
- Address violations of the Standard Operation Procedures
- Conducts briefings on issues related to significant security incidents such as bomb threats, onboard disturbances, security access control events, airport screening operations, airport statistical data, and inspection and law enforcement activities.
- Conduct sensitive file reviews with numerous Federal, state and local agencies and preparing case file records and related documents to be routed to other offices.
- Search for missing files/records and placing loose documents into appropriate case files.
- Prepare, maintain, and submit statistical and required reports to supervisor.
- Use computer record systems to search, create and update information.
- Providing administrative guidance to others on routine procedures.
- Responds to breaches of security and emergencies.
- Follows incident reporting guidelines to prepare accurate, clear, and concise incident reports.
- Make effective decisions in both crisis and routine situations
- Verify identity and proof of citizenship using IVCC applications.
- Examine with great attention to detail, and ensure the authenticity of travel documents such as (Driver’s Licenses, State IDs, Passports, Military IDs, etc.)
- Determine if Identification is up to regulation with state and federal law.
- Resolve simple and informal complaints from employees.
- Full-time 40 Hours/Week
Transportation Security Officer (SV-E/GS-7)
Transportation Security Administration
09.2013 - 07.2023
- Assist individuals with language barriers/communication conflicts including noisy alarms and machinery, crowd distractions, time pressures, and irate customers
- Verify identity and proof of citizenship using IVCC applications.
- Research, analyze, and apply appropriate immigration laws, policies, and procedures.
- Adjudicate immigration status based on reviews of applications in coordination with policies
- Conduct security checks and assist federal law enforcement agencies to identify individuals who are ineligible for immigration benefits due to national security, public safety, or other legal grounds.
- Examine, evaluate evidence, and analyze immigration documents received for authenticity
- Examine and Ensure the authenticity of traveling documents such as (Driver’s License, State ID, Passports, Military ID, etc.)
- Determine if Identification is up to regulation with state and federal law.
- Research, interpret, and apply appropriate statutes, regulations, and precedent decisions to make adjudicative decisions.
- Provide great customer service skills such as engaged oral communication, situational awareness, critical thinking, and honesty as well as integrity.
- Full-time 40 Hours/Week
- Achieved Excellence on FY2015 Performance Appraisal!
TSO Hiring Specialist (SV-E/GS-7)
Transportation Security Administration (HC Detail)
03.2022 - 05.2023
- Performing administrative work for high-level managerial personnel and assisting in developing hiring plans.
- Reviewing files for accuracy, validity, and proper form and format
- Using various computer software programs to produce office support materials
- Setting up and maintaining subject matter files, technical instructions, and/or operating procedures.
- Maintaining records, composing letters, and preparing reports and recommendations as required.
- Conducting interviews, assessments, and evaluations to determine eligibility for agency vacancies.
- Tracking applicant's readiness status and providing direction, and guidance when needed.
- Research recurring problems to identify root causes and potential solutions.
- Develop an individual self-sufficiency hiring path for each applicant.
- Manage the progress of assignments and projects and adjust plans as needed.
- Utilizing a secure database system to unlock candidate access, reset accounts, and provide system registration information.
- Troubleshooting candidate technical issues while providing technical interpretation and guidance of e86(federal background check) requirements and salesforce accounts.
- Work directly with the Human Capital Office on complex issues in the assigned areas of hiring
- Collaborate with internal and external organizations in scheduling assessments, medical exams, hiring events, etc.
- Help candidates utilize local, state, and federal resources to complete applications, background checks, and assessments.
- Full-time 40 Hours/Week
Administrative Assistant (SV-E/GS7)
Transportation Security Administration
05.2015 - 07.2017
- Assist timekeeping with closing out payroll.
- Authorized Signatory for all employees of the agency.
- Perform general mail handling and distribution including sorting, opening, date stamping, classifying, processing, and routing.
- Process and submit applications for officer’s badge appointments.
- Examine and Ensure authenticity of government issued documents before approving applications for badging appointment.
- Set appointments and arranging meetings
- Create, file, and distribute documents
- Provide customers service to the organization and employees
- Compile reports, create excel spreadsheets, correct systems errors.
- Maintain calendars of leadership teams
- Schedule and organize agency activities
- Work independently and within a team to ensure the confidentiality, integrity, and availability of the agency
- Maintain computer system
- Update and enter data
- Full-time 40 Hours/Week
Education
Some College - undefined
Lone Star College
Kingwood, Texas10.2025
High School Diploma - undefined
Nimitz High School
Houston, Texas06.2012
Skills
- Honesty and integrity
- Adaptability in problem-solving
- Situational awareness and vigilance
- Critical thinking and risk management
- Effective conflict resolution
- Time management expertise
- Detail-oriented approach
Honors & Recognitions
Quarter 1 Model Officer Recognition Recipient (FY2024), Quarter 2 Model Officer Recognition Recipient (FY2024), Quarters 4 Model Officer Recognition Recipient (FY2024), Team Work and Collaboration Award (FY2024), Caught You Leading Recognition (FY2024), Model Officer Award (FY2024)
Affiliations
Employee Advisory Committee - Vice Secretary
Timeline
Lead Transportation Security Officer (SV-F/GS-9)
Transportation Security Administration
07.2023 - Current
TSO Hiring Specialist (SV-E/GS-7)
Transportation Security Administration (HC Detail)
03.2022 - 05.2023
Administrative Assistant (SV-E/GS7)
Transportation Security Administration
05.2015 - 07.2017
Transportation Security Officer (SV-E/GS-7)
Transportation Security Administration
09.2013 - 07.2023
Some College - undefined
Lone Star College
High School Diploma - undefined
Nimitz High School