Melanie McIlvain
San Pedro,CA
Summary
I am a goal oriented individual who can stay on task, welcome direction, and think out side the box. Focused on maintaining professionalism. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Bank Teller
Wells Fargo
01.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, and services charges.
- Processed customer transactions promptly, minimizing wait times.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Sales Associate
Ray Deeter Tire Town
10.2019 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Food Service Supervisor
Catalina Express
05.2013 - 10.2019
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
Education
University of Phoenix
Tempe, AZ 08.2021 - 08.2023
High School Diploma -
Parkridge Private School
Long Beach, CA06.2018
Skills
Customer Service
Professionalism and Courtesy
Money Handling/Cash counting
Verbal/written communication
Patience and Empathy
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Inventory Management
Waste Reduction
Hygiene practices
Timeline
Bank Teller
Wells Fargo
01.2023 - Current
University of Phoenix
08.2021 - 08.2023
Sales Associate
Ray Deeter Tire Town
10.2019 - 07.2021
Food Service Supervisor
Catalina Express
05.2013 - 10.2019
High School Diploma -
Parkridge Private School
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