Melanie Abbott
Glenwood,IA
Summary
Accomplished Resident Treatment Worker at Glenwood Resource Center, adept in mental health support and clinical documentation. Enhanced treatment outcomes through effective emotional regulation and relapse prevention, fostering significant progress in resident care. Demonstrated excellence in safety planning and CPR/AED certification, contributing to a safe and supportive environment.
Overview
23
23
years of professional experience
Work History
Resident Treatment Worker
Glenwood Resource Center
Glenwood,Iowa
09.2022 - 06.2024
- Supported residents during crises, providing immediate intervention services when needed to ensure safety and stability within the living environment.
- Developed strong rapport with residents, fostering trust and open communication essential for successful treatment outcomes.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for each resident.
- Assisted residents in achieving their personal goals by offering guidance, support, and encouragement throughout their treatment process.
- Maintained detailed records of resident progress, enabling accurate assessment of treatment effectiveness and facilitating necessary adjustments to care plans.
- Enhanced communication between staff members, resulting in improved coordination of care efforts for residents.
- Provided compassionate care, addressing the specific needs of each individual resident.
- Implemented structured daily routines for residents, promoting consistency and predictability within their living environment that contributed to overall stability in treatment progress.
- Acted as a liaison between residents and other support services, such as schools or medical professionals, ensuring seamless coordination of care efforts across multiple domains.
- Conducted regular reviews of treatment progress, adjusting plans as necessary to ensure continued alignment with resident needs and goals.
- Promoted healthy coping skills among residents through the introduction of mindfulness techniques and stress-reduction strategies.
- Actively participated in ongoing training opportunities to enhance professional knowledge and skills related to mental health care practices.
- Maintained client records to document assessment, treatment plans and progress.
Assistant Manager
Caseys General Stores Inc
Glenwood, IA
05.2016 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Vault Supervisor
Horseshoe Casino
Council Bluffs, IA
12.2001 - 07.2014
- Utilized advanced technology and software systems to maintain accurate records of all transactions while ensuring data integrity.
- Reduced vault discrepancies by closely monitoring transactions and providing staff training on proper cash handling techniques.
- Assisted in hiring decisions by conducting interviews, evaluating candidates'' skills and experience, and making recommendations to management.
- Maintained accurate records of all incoming and outgoing currency, ensuring proper documentation for audits and financial reports.
- Ensured compliance with federal regulations regarding cash handling procedures and reporting requirements for large monetary transactions.
- Processed quarterly vault and ATM audits with zero error rate.
- Improved cash handling accuracy by implementing efficient vault procedures and routine audits.
- Managed inventory control within the vault area, regularly verifying counts against system data to identify discrepancies or potential thefts promptly.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Education
Diploma -
Fairfax High School
Fairfax, MO05.1998
Skills
- Emotional Regulation
- Relapse Prevention
- Mental Health Support
- Social Skills Training
- Safety Planning
- Certified in CPR/AED
- Clinical Documentation
- Mental Health Assessment
- Progress Monitoring
- Confidential records
- Treatment Planning
- Heartsaver First Aid CPR AED (First Aid CPR AED)
Timeline
Resident Treatment Worker
Glenwood Resource Center
09.2022 - 06.2024
Assistant Manager
Caseys General Stores Inc
05.2016 - 09.2022
Vault Supervisor
Horseshoe Casino
12.2001 - 07.2014
Diploma -
Fairfax High School