Melanie Adams
Rocky River,OH
Overview
30
30
years of professional experience
1
1
Certificate
Work History
Founder/CEO
Adams Hospitality Consulting, LLC
Cleveland, OH
01.2005 - Current
- Work with DMC's and CVB's to ensure VIP incentive programs exceeded client's expectations.
- Manage all ground and air transportation and create all group manifests.
- Manage cost control, registration and accounting.
- Prepare RFP's and performed extensive site visits.
- Responsible for all catering, client meals and meeting space.
- Perform pre and post conference meetings with client and vendors.
- Perform logistical operations to ensure proper equipment is shipped, received, and returned.
- Other contract work I have done with my company; Certify local restaurants for Servsafe Management/PIC and alcohol training, acted as Executive Director for Manor Centre Complex, (2010). Put EventPro software and training in place for 750 person banquet facility. Created contracts, website, manage general manager, sales, food and beverage, as well as administrative/HR responsibilities.
- Perform weddings as a non-denominational pastor.
- Acted as Director of Guest Service, Resident Manager for two summer seasons at Lakeside, (Chautauqua) Ohio, (2005/2006). Managed budgeting P&L, procurement, HR duties, housekeeping, maintenance, and front office for 2 hotels, campgrounds, employee housing, cabins, rental properties and conference buildings for this gated community/resort.
- Summer contract position with FEVER as Event Coordinator for "Dining In the Dark" 2021.
Asst. Professor of Hospitality Management
Cuyahoga Community College
Cleveland, OH
08.2005 - 05.2022
- Engaged and encouraged students through creative subject delivery and learning activities for the following courses both in-person and online
- Taught the following courses: Introduction to hospitality, Servsafe certification, housekeeping/facilities, hospitality sales and marketing, cost control, purchasing, convention and meeting planning, event management essentials, customer service, event planning workshop and hospitality law.
- Managed student run dining room on campus.
- Responsible for all hotel and event students during their internship/management experience courses.
- Held office hours to discuss grades, assignments and tests with students. Advise 80 students on academic and vocational curricula.
- Researched vendors and locations, organized and purchased supplies for events, coordinated event setup, teardown with students and volunteers.
- Awarded Professional Improvement Leave, (Sabbatical) for research and development in hospitality.
- Assisted with ACF/ACPHA accreditation preparation and execution.
- Member of faculty senate and led Hospitality Student Club
- Prepared and awarded faculty innovation grand by creating virtual hotel with accessible cloud property management software, (Innroad).
- Plan, evaluate and revise curricula, course content, course materials and methods of instruction.
- Prepared course materials such as syllabi, homework assignments, handouts, exams and industry projects.
- Evaluate/grade students' class/lab work, assignments, exams, and certifications both online and on paper.
- Attended faculty meetings and participated in student outcome assessments with departmental members.
- Kept abreast of hospitality developments in the field by reading current literature, fostering industry relationships with colleagues, community, our advisory board, and participating in professional conferences.
- Participate in campus and community events. Taught event planning classes to run live events such as a wellness fair, graduation dinners, fundraisers, culinary competitions Tri-C Jazzfest, Holiday Galas, scholarship events and NBA allstar event.
- Created workforce hospitality bootcamp for incarcerated men and women as a bridge to employment to reduce recidivism.
Hotel General Manager
Accor/Studio 6 Extended Stay Hotel
Mentor, OH
12.2002 - 08.2004
- Directed all operations including housekeeping, front desk and maintenance.
- Ensured capital costs, budgets, forecasting, purchasing, sales plans, and P&L's surpassed goals/expectations.
- Performed all HR duties such as on-boarding, performance management, recruiting, scheduling, training and payroll, created employee incentive programs.
- My property was top revenue generator in region for 2003.
- One of two general managers in company to participate in 2004 corporate mentoring program for training incoming managers.
- Recognized for sales tactics streamlined for use in all Studio 6 Hotels.
Director of Sales
Residence Inn by Marriott
Westlake, OH
06.2001 - 10.2001
- Pursued sales deals by qualifying/tracing clients, building individualized proposals, building relationships and preparing/closing final contracts.
- Analyzed sales reports to identify growth areas and recommend best practices to motivate sales force and maximize sales objectives.
- Monitored and analyzed market trends and competitive offerings to identify opportunities for segment expansion.
- Performed hotel tours, sales blitzes, and open houses.
- Designed 2002 marketing plan, rate-tiers, competitive market analysis, and forecasting.
- Front Desk Agent/ Audit/Housekeeping/Breakfast Attendant for Residence Inn's for 4 years in MA, NH, and RI.
Director of Housekeeping
Wyndham Worldwide Corp
Cleveland, OH
02.2000 - 06.2001
- Motivated staff of over 40, including housekeepers, supervisors, laundry staff, housemen and common area housekeepers.
- Performed all HR duties for my department
- Held department meetings, active on executive committee.
- Prepared inventory, purchasing, budgeting, forecasting and P&L reporting.
- Acted as Manager on Duty when needed.
- Named manager of the quarter
Resident General Manager
Studio Plus/ESA Extended Hotels of America
Middleburg Heights, OH
10.1997 - 02.2000
- Opened hotels from beginning of construction, worked construction "Punch lists" and organized successful grand openings.
- Lived onsite to ensure guest issues were resolved and expectations exceeded.
- Designed sales and service strategies to improve revenue and retention.
- Managed all sales, housekeeping, assistant manager, maintenance and front office staff.
- Responsible for cash control, P&L, inventory, purchasing and receiving, accounting, budgets, and forecasting.
Front Desk Manager
Ocean Reef Club
Key Largo, FL
06.1994 - 06.1995
- Managed front offices for the 5 hotels on this private resort.
- Wrote all SOP's for the front office.
- Performed training of new employees, night audit, cash management, inventory, purchasing, and reporting.
Timeline
Asst. Professor of Hospitality Management
Cuyahoga Community College
08.2005 - 05.2022
Founder/CEO
Adams Hospitality Consulting, LLC
01.2005 - Current
Hotel General Manager
Accor/Studio 6 Extended Stay Hotel
12.2002 - 08.2004
Director of Sales
Residence Inn by Marriott
06.2001 - 10.2001
Director of Housekeeping
Wyndham Worldwide Corp
02.2000 - 06.2001
Resident General Manager
Studio Plus/ESA Extended Hotels of America
10.1997 - 02.2000
Front Desk Manager
Ocean Reef Club
06.1994 - 06.1995
MBA - Hospitality And Tourism Management
Columbia Southern University
Bachelor of Science - Hospitality Management
Johnson And Wales University
Associate of Science - Hotel And Restaurant Management
Johnson And Wales University
Summary
Resourceful hospitality leader driving sales and profitability in competitive markets. Recognized for delivering excellent service to guests, clients, employees, stockholders and colleagues. Consistently achieves performance goals through enthusiasm, tenacity and initiative. Self motivated organized manager that is results driven, with experience and proven strategies to achieve both personal and corporate goals.
Skills
- Fundraising, sponsorship and grant writing experience
- Able to perform all human resources requirements
- Prevent and resolve all guest issues
- Perform sales and marketing functions and exceed goals
- Financial/P&L and revenue management (OTA's)
- Special event management from small to very large groups
- Motivate, train, and inspire a strong, upbeat diverse team
- Proficient in word, excel, POS/PMS systems and Blackboard educational software
Education
MBA - Hospitality And Tourism Management
Columbia Southern University
Orange, AL05-2015
Bachelor of Science - Hospitality Management
Johnson And Wales University
Providence, RI05-1994
Associate of Science - Hotel And Restaurant Management
Johnson And Wales University
Providence, RI05-1992
Certification
- CHE, Certified Hospitality Educator (AHLEI) 15 years
- Instructor/Proctor, Servsafe Food Safety and Alcohol (NRA), 18 years
- Certified Non-Denominational Pastor
Hospitality Industry Groups
- Ohio Hotel and Lodging Association
- HSMAI (Hospitality Sales and Marketing Association International)
- ILEA (International Live Events Association)
- PCMA (Professional Convention Management Association)
- MPI (Meeting Planners International)
- AHLEI (American Hotel Lodging Educational Institute)
- NRA (National Restaurant Association)
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