Melanie Adar
Brighton,MA
Summary
Highly skilled Brand Ambassador with five years of expertise in driving sales through creative marketing initiatives. Strengths include communication skills,
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Sales Ambassador
BohoChic Fashion
01.2018 - 10.2023
- Used customer insights to develop innovative sales strategies to increase sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed over 60K customer accounts to secure customer satisfaction and repeat business.
- Provided exceptional customer service to drive satisfaction.
- Maintained knowledge of current promotions and product features.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained clean, organized and professional work environment.
- Established and maintained positive relationships with customers.
- Developed creative displays and signage to draw customers to products.
- Communicated product value, quality, and style to educate and entice potential customers.
Autograph Collector
Self Employed
01.2010 - 01.2014
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained 1,000's of courteous and effective working relationships.
Food Bank Volunteer
Blessed Sacrament Hollywood
01.2009 - 12.2013
- Packaged up nonperishable food items for food bank visitors.
- Organized, sorted and stored donations in orderly systems to minimize waste.
- Distributed food boxes with carefully selected essentials to 100's of families in need.
- Prepared and packaged boxes during box assembly line phase.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Promoted food bank services within community groups to increase awareness and use.
- Helped clients navigate social services system and access needed resources.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Advised food bank customers on available services and resources to maximize use.
- Loaded and unloaded distribution trucks at destination.
- Maintained cleanliness of resale shop by organizing, sorting stock items, and cleaning facility.
- Loaded completed boxes onto pallets prior to departure.
Bookstore Employee
Boston College
01.2005 - 06.2005
- Assisted customers with locating 1,000's of books and other materials in store.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Collaborated with other staff to support smooth daily operations.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Movie Theater Employee
AMC Theatres
06.2004 - 12.2004
- Stocked and organized concession supplies to provide 100's of customers with food and beverage options, everyday.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided exceptional customer service to promote positive movie-going experience.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Sold admission, processed payments, and issued tickets.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Directed ticket holders to seats and facility locations.
Debt Collector
CCA
01.2004 - 12.2004
- Delivered exceptional customer service on 100's of calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Documented customer payment interactions and account statuses for future reference.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Identified and contacted customers with overdue accounts to address payment status.
- Maintained consistently high success rate of collecting on overdue accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Processed debtor payments and updated accounts to reflect new balance.
Presidential Campaign Volunteer
Democratic National Committee
09.2004 - 11.2004
- Educated new volunteers and students about campaign platforms.
- Ran phone banks taking calls from donors wishing to contribute to political causes.
- Supported public relations managers with writing, researching and preparation of materials
- Produced and distributed 100's of brochures, newsletters and press kits.
- Prepared materials and signage for distribution to local area.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
Education
Real Estate - Real Estate Agent
Metropolitan School of Real Estate
Cambridge, MA08.2023
No Degree - Creative Writing
Boston College
Chestnut Hill, MA2006
GED -
GED
Boston, MA08.2002
Skills
- Product Management and Pricing
- Sales Expertise
- Onsite Product Demonstrations
- Operational Processes
- Staff Training
- Brand Awareness
- Client Needs Assessment
- Product and Service Knowledge
- Consultative Sales Approach
- Product Promotion
- Effective Selling Techniques
- Market Research
- Customer Service and Assistance
- Promotional Campaigns
- Administrative Support
- Maintaining Customer Database
- Sales Communications
- Returns Policies
- Information Updates
- Technological Knowledge
- Continuous Improvement Strategies
- Delivery Schedules
- Special Requests
- Customer Relations
- Contact Management Systems
Camping, Hiking, Outdoors, Canoeing, Travelling, Stargazing, Reading, Writing
I like to travel across the country and go camping.
Additional Information
My goal is to become a published author, when I finish my professional degree.
Timeline
Sales Ambassador
BohoChic Fashion
01.2018 - 10.2023
Autograph Collector
Self Employed
01.2010 - 01.2014
Food Bank Volunteer
Blessed Sacrament Hollywood
01.2009 - 12.2013
Bookstore Employee
Boston College
01.2005 - 06.2005
Presidential Campaign Volunteer
Democratic National Committee
09.2004 - 11.2004
Movie Theater Employee
AMC Theatres
06.2004 - 12.2004
Debt Collector
CCA
01.2004 - 12.2004
Real Estate - Real Estate Agent
Metropolitan School of Real Estate
No Degree - Creative Writing
Boston College
GED -
GED
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