MELANIE AGBAYANI
Las Vegas,NV
Summary
Dynamic professional with extensive experience in team leadership, customer service, and innovative sales strategies. Consistently recognized for enhancing store performance and driving customer satisfaction through effective problem-solving and strategic planning. Committed to achieving excellence and fostering a culture of continuous improvement across all operational aspects.
Overview
2016
2016
years of professional experience
Work History
Retail Assistant Manager
Oakley Luxottica
2017 - 2024
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
Retail Manager
Honolua Surf Co.
01.2009 - 01.2016
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Fostered a supportive work environment through coaching sessions, open communication channels for staff feedback.
Point of Sale Associate
Ritz Camera And Imaging
2006 - 2009
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
Education
Associate of Applied Science - Graphic Communication
College of Southern Nevada
Las Vegas05-2024
Skills
- Client support
- Strategic goal setting
- Team development
- Sales performance tracking
- Workforce scheduling
- Cash management reconciliation
- Retail merchandising
- Organizational time strategies
- Promotions strategy execution
- Problem resolution
- Proven track record in meeting sales targets
- Conducting performance evaluations
- Marketing strategy development
- Skilled in digital tools
Timeline
Retail Manager
Honolua Surf Co.
01.2009 - 01.2016
Retail Assistant Manager
Oakley Luxottica
2017 - 2024
Point of Sale Associate
Ritz Camera And Imaging
2006 - 2009
Associate of Applied Science - Graphic Communication
College of Southern Nevada
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