Melanie Aikens
Penacook,NH
Summary
Experienced Medical Referrals and Diagnostics Coordinator specializing in efficient patient scheduling and follow-up procedures. Proven expertise in HIPAA compliance and referral management enhances patient satisfaction and contributes to a seamless healthcare experience.
Overview
20
20
years of professional experience
Work History
Medical Referrals and Diagnostics Coordinator
Health First Family Care Center
Laconia, NH
03.2005 - Current
- Coordinated daily emails, phone calls, voicemails, and all communications related to patients
- Complied with all office employee policies.
- Enhanced patient flow by scheduling diagnostic tests efficiently.
- Secured authorization for imaging orders and referrals swiftly.
- Ensured clear communication of referral processes to patients.
- Conducted follow-ups to confirm patient participation in appointments.
- Adhered strictly to HIPAA regulations in daily operations.
Education
Associate of Applied Science - Medical Office Management
Lakes Region Community College
Laconia, NH05-2005
Skills
- HIPAA compliance
- Patient scheduling
- Referral management
- Diagnostic coordination
- Medical terminology
- Customer relationship management
- Telephone etiquette
- Time management
- Attention to detail
- Organizational skills
- Data entry accuracy
- Follow-up procedures
- Clear communication
- Scheduling expertise
- Insurance verification
- Customer service
- Verbal and written communication
- Decision-making
- Patient scheduling
- Referral management
- HIPAA compliance
- Clear communication
- Insurance verification
References
References available upon request.
Timeline
Medical Referrals and Diagnostics Coordinator
Health First Family Care Center
03.2005 - Current
Associate of Applied Science - Medical Office Management
Lakes Region Community College
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