Melanie Alba
San Antonio,TX
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
2
2
years of professional experience
Work History
Bank Teller
Frost Bank
04.2022 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained friendly and professional customer interactions.
- Assisted with training of new tellers on policies and procedures.
Education
High School Diploma -
Brackenridge High School
San Antonio, TX06.2021
Skills
- Cash counting
- Customer Relationship Management
- Customer Needs Assessment
- Currency packaging
- Deposit and withdrawal management
- Stress Tolerance
- Financial Transactions
- Cash handling expertise
- Balance Transfers
- Transaction Processing
- Financial Services
- Customer Service
- Bank Deposits
- Team Leadership
Timeline
Bank Teller
Frost Bank
04.2022 - Current
High School Diploma -
Brackenridge High School