Melanie Alegria

• Verify patient medication history with patient or family.

• Audit Pharmacy Technicians to help obtain the Best Medication History Possible.

• Document proper medication names, dosage, and frequency.

• Contact the patient's pharmacy to get the patient's medication list when the patient or family can not recall or is unavailable.

• Clarify information with the patient or family when the medication history provided had conflicting information. For example: Duplicate/double medication therapy with different milligrams/dosing each.

• Call inpatient rehab/nursing facilities following HIPPA guidelines to request medication records on patients' daily medications.

• Help the medication history team in multiple areas when needed.

• Clarify with the patient or family when the medication list provided by the patient has different strengths or dosing compared to our external source history.

• Prioritize medication history requested by Doctors, Nurses, or Pharmacists.

• Contact the Pharmacist when a medication that the patient no longer takes or does not take at home has been ordered.

• Received, updated and stored inventory daily verifying the correct quantities with invoices.

• Efficiently answer multiple calls from patients and helped them get their medications filled.

• Submit multiple Prior Authorizations through CoverMyMeds to doctor’s offices or directly to patient’s plan.

• Call health insurance companies for any billing/claim inconvenient.

• Strictly maintained patient confidentiality,

• Type, fill and ring-up medications in a 3-hour window for the daily medication deliveries,

• Work on patient’s monthly refills by faxing or calling the doctors office.

• Perform COVID-19 (PCR TEST) on patients daily.

• Process manufacturers coupons on brand name medications.

• Successfully identify and divide patients by pick-up or delivery in a daily basis.

Pharmacy where I did my Pharmacy Technician training.

• Did over 1,000 hours of practice.

• Perform data entry of patient, prescription, and insurance information.

• Efficiently answer multi-line calls from patients.

• Receive, label, and prepare prescriptions in a fast-path way.

• Helped over 30 customers daily with their insurance, refills, and prescriptions.

• Organize shelves daily to help with the preparation of the prescriptions.

• Receive daily merchandise of medications.

• Call patients daily to inform about their prescriptions ready for pick-up.

• Finished my practice with an A+ evaluation by the Pharmacist.