Melanie Almanza
Houston,TX
Summary
Started career as a costumer service and personal assistant 6 years ago, where I perform multitasking duties assisting clients on a daily basis.
Overview
6
6
years of professional experience
Work History
CALL CENTER- BILINGUAL SPANISH
Progressive - Remote
01.2024 - Current
- Managing large amounts of inbound and outbound calls in timely manner
- Following call center scripts when handling different topics
- Identifying customers' needs, clarifying information, researching every issue, and providing solutions on time
- Making calls in Spanish and English.
PERSONAL ASSISTANT
House Of Enid
01.2019 - 12.2023
- Mastered communication skills with individuals
- Functioned as lead assistant for Brand, events, and appearances
- Devised and maintained office filing system
- Handled requests and queries appropriately
- Produced reports, presentations, and briefs.
LEGAL ASSISTANT
The Gonzalez Law Group
10.2021 - 01.2022
- Answered and transferred phone calls, screening when necessary
- Received and distributed office mail when assigned
- Multi-tasked and assisted with calls professionally
- Provided resolutions to any unexpected challenges
- Scheduled and checked-in appointments
- Processed cash, check, and card payments
- Followed up with potential clients.
WAITRESS
Golden Seafood
02.2019 - 09.2021
- Provided customer experience by accurately taking customer orders and safely handling food, while simultaneously demonstrating service and verbal communication skills
- Answered 25+ daily calls.
WAITRESS
Las Ranas Taqueria
03.2018 - 02.2019
- Managed multiple projects of varied sizes at one time
- Ability to execute orders
- Delivered exceptional customer service to all parties
- Resolved conflict successfully in customer satisfaction 100%.
Education
AAMA -
GED
Houston, TX01.2017
Milby High School
Houston, TX01.2014
Skills
- Languages / Bilingual
- Customer Service
- Conflict Resolution
- Communication
Languages
Spanish
Full Professional
English
Full Professional
Timeline
CALL CENTER- BILINGUAL SPANISH
Progressive - Remote
01.2024 - Current
LEGAL ASSISTANT
The Gonzalez Law Group
10.2021 - 01.2022
WAITRESS
Golden Seafood
02.2019 - 09.2021
PERSONAL ASSISTANT
House Of Enid
01.2019 - 12.2023
WAITRESS
Las Ranas Taqueria
03.2018 - 02.2019
AAMA -
GED
Milby High School
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