Melanie Almeida

T.J. Maxx

Cambridge, MA

10.2017 - Current

Assisted customers in finding suitable products to meet their needs.
Prioritized and accomplished wide range of tasks each shift.
Sourced hard to find items at other store locations to meet customer needs.
Worked collaboratively in team environment.
Managed and tracked supply using company inventory management software.
Developed positive customer relationships through friendly greetings and excellent service.
Helped customers with questions, problems and complaints in person and via telephone.
Organized products on racks and displays with focus on visual appeal and brand standards.
Answered questions regarding store policies and merchandise.
Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores.
Analyzed and properly processed product returns, assisting customers with other selections as needed.
Organized racks and shelves to maintain visual appeal of the store.
Educated customers on different products and product care.
Managed customer cash and credit card transactions using company point of sale system.
Educated new staff on organizational policies and procedures to promote timely and effective integration.
Stocked shelves and supplies and organized displays.
Trained and served as a peer coach for new sales associates.
Accepted and processed returns.
Prepared merchandise for sales floor by pricing or tagging and censoring .
Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.