Melanie Alvi
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Supplier Enablement Manager
Tipalti
10.2019 - 02.2024
- Designed, implemented a customer outreach program to increase product adoption and revenue growth (first of its kind)
- The program goal is to hasten customer onboarding period to accelerate revenue generation. 300 customers successfully onboarded program lifetime
- Drives revenue targets by accelerating the adoption period (revenue based on consumption)
- 100% of customers onboarded have exceeded revenue targets by 100%
- Customer Satisfaction percentage is 96% on a goal of 100%
- Built FAQ documents, decks, and collateral to walk through the program value and managed a high-performing support team
- 2021 Values Award Winner
Claims Manager
Colonial Life
04.2016 - 09.2019
- Managed staff of 20 individuals: team leads, claims processor for Accident & Sickness product lines
- Led a Claim Range value of: $100 - $250,000 USD
- Responsible for a Claim Volume of: $182,000+/calendar year. Claim acceptance rate: 80%
- Appeal Rate: 0%
- Coach and trained junior employees to focus on: policy parameters, customer satisfaction, and additional product lines (life, disability, cancer)
- 2018 Aspire Award Winner (Top Manager)
Manager Logistics
Target Corporation
10.2014 - 03.2016
- Managed 50 employees (delivery, sales, operations, pricing, and inventory)
- Executive presentation to regional leadership on: financials, store presentation, and staff
- Revenue Earning Target: $60M/year ($80M when adjusted for inflation)
- Responsible for full store operations on select days (in those days I was acting General Manager)
Senior Team Lead, Guest Experience
Target Corporation
10.2013 - 10.2014
- Owned Hiring, training, performance reviews, performance improvement plan implementation, hours/shifts, PTO scheduling.
- Managed 10-12 employees responsible for sales floor brand representation and quality.
- Trained cashiers in upselling loyalty programs.
- Directed Front-end brand representation responsibilities including instocks, presentation, and display sets
- Traveled to open 2 new stores and train new staff ahead of opening.
Team Lead, Soft Lines
Target Corporation
08.2010 - 09.2013
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Collected, arranged, and sales floor presentation
- Owned merchandise sets and displays
Cashier
Target Corporation
08.2009 - 08.2010
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Arts - Communication Studies
California State University, CA
Sacramento, CA05.2009
Skills
- Customer Service
- Sales
- Ability to Work Under Pressure
- Communication
- Adaptabilty
- Project Management
- People Leader
- Microsoft Office
- Google Suite
- Data Reporting and Analysis
- Operations Management
Certification
- Certified Mastership in Customer Success: Winning by Design - December 2020
Timeline
Senior Supplier Enablement Manager
Tipalti
10.2019 - 02.2024
Claims Manager
Colonial Life
04.2016 - 09.2019
Manager Logistics
Target Corporation
10.2014 - 03.2016
Senior Team Lead, Guest Experience
Target Corporation
10.2013 - 10.2014
Team Lead, Soft Lines
Target Corporation
08.2010 - 09.2013
Cashier
Target Corporation
08.2009 - 08.2010
Bachelor of Arts - Communication Studies
California State University, CA