Melanie Amieva
Hialeah,FL
Summary
Young adult who is responsible and orderly , who has over five years of experience in customer service as well as the resilience to endure the challenges of fast-paced professional environments. Bringing a determined, detail-oriented attitude, strong multitasking skills, and an independent spirit. Ability to complete projects accurately and on schedule whether working alone or in a team.
Overview
5
5
years of professional experience
Work History
Kids Club Associate
UFC Gym
02.2024 - 03.2024
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Assisted in the development of engaging programming, resulting in increased membership and retention rates.
- Collaborated with team members to ensure a safe and nurturing environment for all children at the Kids Club.
- Provided support to parents, addressing concerns and offering guidance on child development milestones.
Insurance Agent
Jvs Insurance Agency
01.2024 - 02.2024
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Call Center Representative
University Of Miami Health System
06.2023 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Receptionist
Love Lites Beauty Bar
01.2022 - 06.2023
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Airheads Beauty Bar
03.2019 - 11.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06.2020
Skills
- Data Entry
- Scheduling
- Customer Service
- Client Retention
- Call Control
- Complaint resolution
- Greeting and Seating Clients
- Activity Planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Kids Club Associate
UFC Gym
02.2024 - 03.2024
Insurance Agent
Jvs Insurance Agency
01.2024 - 02.2024
Call Center Representative
University Of Miami Health System
06.2023 - 11.2023
Receptionist
Love Lites Beauty Bar
01.2022 - 06.2023
Receptionist
Airheads Beauty Bar
03.2019 - 11.2021
High School Diploma -
Hialeah Gardens Senior High School