Melanie Andres
Erewhon
INGLEWOOD,CA
6
years of professional experience
Results-driven professional with experience in management and cafe operations. Skilled in overseeing daily operations, streamlining processes, managing inventory, and training and developing staff to meet performance and food safety standards. Strong communicator and multitasker committed to delivering exceptional customer experiences while improving operational efficiency and team performance.
Work History
Assistant Cafe Manager
3 Years 1 Month- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored staff on best practices in food safety and cafe procedures.
- Streamlined inventory management processes to reduce waste and improve stock accuracy.
- Coordinated employee schedules to optimize coverage during peak service hours.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Oversaw daily operations to ensure team met performance standards and objectives.
- Developed and implemented process improvements to enhance operational efficiency.
- Trained and mentored a team of 15+ food service team members on recipe execution, customer engagement, and upscale presentation standards.
- Enforced strict adherence to food safety, local department of health regulations, and organic handling protocols.
- Managed inventory workflows, including ordering, receiving, and auditing premium ingredients to maximize freshness and reduce food waste.
Cashier /Deli Associate
11 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer through diligent tracking and reconciliation.
- Assisted customers with inquiries, providing product information and recommendations.
- Collaborated with team members to enhance service delivery during peak hours.
- Trained new staff on operational procedures and customer service standards.
- Monitored store cleanliness and organization, contributing to a welcoming environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Prepared and sliced deli meats and cheeses to customer specifications.
- Collaborated with team members to improve workflow efficiency during peak service hours.
- Made food according to standard recipes with requested changes for customer satisfaction.
Student Poll Worker
1 Month- Educated community members on voting procedures and polling location protocols.
- Assisted voters with registration and ballot processing to ensure smooth election operations.
- Coordinated logistics for poll setup and breakdown, ensuring compliance with state regulations.
- Monitored equipment functionality, reporting issues promptly to maintain operational integrity.
- Completed thorough post-election cleanup, ensuring all materials were properly stored and the polling location was left in its original condition.
- Demonstrated problem-solving abilities when faced with equipment malfunctions or other unexpected issues, working quickly to find appropriate solutions.
Education
High School Diploma
Skills
Food safety compliance
Staff development
Cost control measures
Scheduling
Time management
Multitasking
Attention to detail
Problem-solving
Teamwork and collaboration
Excellent communication
Dependable team player
Work ethic
Timeline
Assistant Cafe Manager
Erewhon
07.2023 - CurrentRead More
Cashier /Deli Associate
Yummy.com
08.2022 - 07.2023Read More
Student Poll Worker
Los Angeles County
10.2020 - 11.2020Read More
Lennox Academy
High School Diploma
Read More