Melanie Arce Sánchez
San Francisco,Costa Rica
Overview
12
12
years of professional experience
Work History
Third Party Risk Analyst - Entry
Equifax
12.2021 - Current
- Manage customer audits and security due diligence requests.
- Provide security responses to RFPs and security questionnaires from existing and prospective clients.
- Provide security consulting and maintain security documentation to support Sales.
- Credential new clients.
- Generated detailed risk and issue reports and escalated findings to the designated department.
- Global Security Assessment: Evaluate and analyze high-risk third-party security questionnaires from key markets (Latin America, US, and Brazil), processing over 50 questionnaires per month to identify and document compliance deficiencies.
- Remediation and Escalation Coordination: Lead follow-up and monitoring of vendors in the escalation process to ensure the timely completion and submission of the Risk Questionnaire within established deadlines.
- Stakeholder Communication: Act as the primary communication point, prioritizing and responding to correspondence, and providing continuous support to the third party, Engagement Manager, and Business Owner.
- Process Documentation: Conduct constant updates and revisions to the internal Risk team handbook, maintaining accurate and up-to-date documentation of all team processes.
Data Operations Analyst
Equifax
01.2018 - 01.2021
- Reading comprehension in news
- Tree Creation
- Banks Creation
- Update salary and company information
- Creation of all companies structure
- Bankruptcy Creation
- Hospitals Creation
- Franchise Creation
- Analyze companies acquisitions
- Decision making in business purchases
Customer Service Representative
Equifax
10.2016 - 01.2018
- Customer Assistance through salary verification
- Customer doubts assistance
- Follow up cases
- Personal data verification
Bilingual Customer Service Representative
Aerocasillas
03.2015 - 09.2016
- Online shopping guidance.
- Support in conflict resolution.
- Monitoring of returning and shipment of requested items.
- Responsible of providing international phone support for Central and South America.
- Marketing and refunds assistance.
Supervisory Assistant
Banco Popular Pensiones
10.2014 - 11.2014
- Preparation of monthly reports for executives.
- Elaboration of statistics and dynamic tables.
- Procedure monitoring and conflict resolution.
- Production Control.
- Sales Support.
Education
Radiology -
Universidad Libre de Costa Rica
03-2026
High School Diploma -
Liceo Técnico Profesional de Mercedes Norte
Heredia01-2014
Skills
- Fast learner
- Customer Service skills
- Excellent grammar
- Communication skills
- Microsoft Office
- Multitasking
- Organizational skills
- Ability to work with minimal supervision
- Experience in high volume jobs
- Bilingual
- Marketing experience
- Goal oriented
- Detail oriented
Personal Information
- Identification Number: 4 230 674
- Date of Birth: 03/23/96
- Nationality: Costa Rican
Timeline
Third Party Risk Analyst - Entry
Equifax
12.2021 - Current
Data Operations Analyst
Equifax
01.2018 - 01.2021
Customer Service Representative
Equifax
10.2016 - 01.2018
Bilingual Customer Service Representative
Aerocasillas
03.2015 - 09.2016
Supervisory Assistant
Banco Popular Pensiones
10.2014 - 11.2014
Radiology -
Universidad Libre de Costa Rica
High School Diploma -
Liceo Técnico Profesional de Mercedes Norte