Melanie Arndt
Medical Assistant
Claremore,OK
Summary
Detail-oriented medical assistant seeking to utilize exceptional organizational and communication skills to provide high-quality support and enhance patient experience in a dynamic healthcare setting.
Knowledgeable surgery scheduling and RMA with solid background in coordinating surgical procedures and managing patient schedules efficiently. Successfully facilitated seamless communication between medical teams, ensuring optimal patient care. Demonstrated ability to handle high-pressure environments and proficiency in using medical scheduling software. Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
24
24
years of professional experience
Work History
Surgery Coordinator / Medical Assistant
Neurosurgical Specialists of Tulsa
10.2014 - 08.2025
- Surgery scheduling, obtaining authorizations for surgery, coordinating appointments and ordering durable medical equipment.
- Rooming patients, vitals, charting, dressing changes and removals, suture removal, staple removal, ordering supplies for the office.
- Coordinated surgical schedules, optimizing patient flow and minimizing delays.
- Communicated with patients regarding pre-operative instructions and post-operative care.
- Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up surgeries for 1 neurosurgeon and co-surgeries when needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Demonstrated adaptability and flexibility by successfully coordinating surgeries across multiple specialties, including orthopedic, general, and plastic surgery procedures.
Medical Assistant
Utica Park Clinic
07.2013 - 09.2014
- Assisting in office procedures.
- Administered patient care, including vital sign measurements and medical history documentation.
- Assisted in scheduling appointments and managing patient flow for improved operational efficiency.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Supported healthcare providers by preparing examination rooms and sterilizing equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Managed approximately 30 + incoming calls, emails and faxes per day from customers
Medical Assistant/Referral Specialist/Surgery Coordinator
OMNI Medical Group
09.2001 - 06.2011
- Administered patient care, including vital signs monitoring and health history documentation.
- Coordinated patient appointments, optimizing scheduling for efficiency and accessibility.
- Assisted physicians with examinations and procedures, ensuring compliance with safety protocols.
- Managed medical records, maintaining confidentiality and accuracy in patient information systems.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Managed approximately 30 + incoming calls, emails and faxes per day from customers
- Assisted in clinical procedures, maintaining sterile environments and preparing necessary equipment.
Education
Medical Assistant Program - Register Medical Assistant / Phlebotomy
Platt College
Tulsa08.2001
Skills
- HIPAA compliance
- Patient check-in
- Patient coordination
- Office administration
- Insurance verification
- Post operative care
- Patient counseling
- Testing coordination
Timeline
Surgery Coordinator / Medical Assistant
Neurosurgical Specialists of Tulsa
10.2014 - 08.2025
Medical Assistant
Utica Park Clinic
07.2013 - 09.2014
Medical Assistant/Referral Specialist/Surgery Coordinator
OMNI Medical Group
09.2001 - 06.2011
Medical Assistant Program - Register Medical Assistant / Phlebotomy
Platt College