Melanie Arndt
Claremore
Summary
Detail-oriented medical assistant seeking to utilize exceptional organizational and communication skills to provide high-quality support and enhance patient experience in a dynamic healthcare setting.
Knowledgeable surgery scheduling and RMA with solid background in coordinating surgical procedures and managing patient schedules efficiently. Successfully facilitated seamless communication between medical teams, ensuring optimal patient care. Demonstrated ability to handle high-pressure environments and proficiency in using medical scheduling software.
Overview
24
24
years of professional experience
Work History
Surgery Coordinator /Back Office Medical Assistant
Neurosurgical Specialists of Tulsa
10.2014 - 08.2025
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Ordered prescription refills on behalf of existing office patients.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Trained new medical assistants on office procedures and EHR software, fostering team competency.
- Coordinated patient scheduling and follow-up communications to enhance appointment efficiency.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Educated patients about surgeries and provided treatment plan documentation.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
- Coordinated post-operative care plans with nursing staff to ensure a smooth transition from surgery to recovery for each patient.
- Provided exceptional customer service to patients and their families throughout the surgical process, earning consistent positive feedback from both parties.
- Ensured timely insurance verifications and authorizations, preventing delays in scheduled procedures.
- Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
- Demonstrated adaptability and flexibility by successfully coordinating surgeries across multiple specialties, including orthopedic, general, and plastic surgery procedures.
- Developed training materials for new staff on surgical protocols and procedures.
Medical Assistant
Utica Park Clinic
07.2013 - 09.2014
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Completed EKGs and other tests based on patient presentation in office.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted healthcare providers with patient examinations, ensuring adherence to protocols and best practices.
- Managed patient scheduling and coordinated appointments to enhance clinic efficiency.
Medical Assistant
St. John's Medical Center
08.2001 - 07.2011
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Managed patient scheduling and coordinated appointments to enhance clinic efficiency.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Medical Assistant Program -
Platt College
08.2001
Skills
- HIPAA compliance
- Patient check-in
- Patient coordination
- Office administration
- Insurance verification
- Post operative care
- Patient counseling
- Testing coordination
Awards & acknowledgments
- Consistently received compliments from patients for being compassionate and thankful for helping them get the surgery approved by the insurance and making sure that they were taken care of.
- Familiar with medical terminology and patient privacy regulations, communication skills, including recognition for providing exceptional patient education and counseling.
- EHR systems (TotalMD, Epic, Cerner, Qventus)
Timeline
Surgery Coordinator /Back Office Medical Assistant
Neurosurgical Specialists of Tulsa
10.2014 - 08.2025
Medical Assistant
Utica Park Clinic
07.2013 - 09.2014
Medical Assistant
St. John's Medical Center
08.2001 - 07.2011
Medical Assistant Program -
Platt College
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