Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Arnold

Lake Havasu City,AZ

Summary

As a vacation rental manager, I've honed customer service, property maintenance, and operational skills. I excel in guest satisfaction, property upkeep, and regulatory compliance. My experience in multitasking, problem-solving, and fostering positive owner relations has prepared me to contribute effectively to Staples' customer-focused environment.

Overview

6
6
years of professional experience

Work History

Vacation Rental Specialist and Receptionist

Destination Havasu
06.2017 - Current
  • Administered operations to handle needs of more than 3201 tenants across 50 property units.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Communicated effectively with owners, residents, and on-site associates.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Virtual Reality Attendant

VR Escape Reality
02.2021 - 07.2022
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Managed check-in and check-out process of items.
  • Supervised all visitors using Virtual Reality Equipment.
  • Cleaned and sanitized VR equipment, laser tag safety equipment, arcade machines, and all surfaces.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to telephone and in-person inquiries regarding Virtual Reality operation.

Education

Associate of Arts - Design And Visual Communications

Mohave Community College
Lake Havasu City
06.2020

High School Diploma -

International Polytechnic High School
Pomona, CA
06.2017

Skills

Customer Service

  • Exceptional interpersonal skills
  • Ability to assist and engage with customers effectively
  • Collaborating effectively with colleagues
  • Multi-Line telephone systems
  • Product Knowledge
  • Familiarity with office supplies and electronics
  • Ability to provide product recommendations
  • Organizational skills
  • Maintaining a neat and orderly area
  • Efficient inventory management

Timeline

Virtual Reality Attendant

VR Escape Reality
02.2021 - 07.2022

Vacation Rental Specialist and Receptionist

Destination Havasu
06.2017 - Current

Associate of Arts - Design And Visual Communications

Mohave Community College

High School Diploma -

International Polytechnic High School

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Melanie Arnold