Melanie Arnold
Glenwood Springs,CO
Summary
Highly skilled medical professional with a deep understanding of healthcare practices, compliance standards, and operations. Empathetic liaison between clients and doctors, focusing on timely and effective problem-solving. Thrives in fast-paced environments, adept at multitasking and adapting to various situations. Demonstrates flexibility and experience in handling long work days, rapidly changing schedules, and high-pressure settings. Detail-oriented, well-organized, and excels in communication with others.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Veterinary Technician (RVT)
Carbondale Animal Hospital
08.2022 - Current
- Perform laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Collaborate with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
- Maintain detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Provide exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Triage incoming patients to determine treatment needs and urgency of care.
- Manage inventory of medical supplies to maintain adequate stock levels while minimizing waste.
- Train new hires on clinic protocols, ensuring consistent quality of care across the veterinary team.
- Assist with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
- Cross-train existing employees to maximize team agility and performance.
- Greet pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Prepare surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assist veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
- Conduct dental cleanings under anesthesia, improving oral health outcomes for patients.
- Process new patients and updated client records with key information using standardized registration systems and encrypted databases.
Certified Veterinary Technician
Aspen Veterinary Services
07.2021 - Current
- Daily activities include assisting the veterinarian during appointments and surgeries, preparing patients for surgical procedures, invoice preparation, client communications, reviewing doctor recommendations and medications with clients.
- Nursing duties include inducing and running anesthetic procedures under the veterinarian's direction and supervision; prepare patients according to the procedure being performed; perform dentals, recover patients post-procedure; complete, record and enter charges as instructed.
- Provide administrative support by managing inventory and supervising and replenishing stock within the hospital, coordinating the veterinarian's schedule, triaging phone calls and act as a liaison between the doctor and clients.
Certified Veterinary Technician
WindWalkers Equine Assisted Learning & Therapy
11.2018 - 08.2022
- Coordinate bi-yearly medical maintenance for the herd as needed.
- Order and administer medications as directed.
- Communicate with management regarding medical decisions and implement treatment plans as needed.
- Assisted veterinarian with wide variety of procedures, including laceration repairs, routine dental procedures and wellness checks.
Medical Receptionist
Aspen Dermatology
05.2021 - 03.2022
- Front desk duties include greeting and registering patients in a timely manner while obtaining patient information, documentation and signatures for authorization of treatment.
- Manage incoming phone calls, emails, messages, referrals and input of documentation into medical records to completion in a timely manner with attention to detail.
- Act as a liaison between the healthcare team and clients by scheduling appointments, managing cancellations and schedule changes to ensure smooth and efficient patient flow and operations.
Certified Veterinary Technician
Willits Veterinary Hospital
03.2015 - 04.2021
- Daily activities include assisting veterinarians during appointments and surgeries, preparing patients for surgical procedures, invoice preparation, client communications, reviewing doctor recommendations and medications with clients.
- Nursing duties include working as surgical nurse during emergency procedures; performing advanced imaging procedures including radiology and computed tomography; assist with anesthetic inductions and proper preparation of patients for surgery; recover patients post-operatively; complete, record and enter charges as instructed; ensures that the surgical suite is set up correctly for surgery procedures; guarantee that surgical suites are properly cleaned after surgery.
- Provide administrative support by maintaining inventory and supervising and replenishing stock within assigned areas, performs maintenance service checks and minor repairs to assigned equipment, maintains a clean/sanitary and functionally organized clinical service areas.
- Front desk duties include answering phones, greeting clients in a friendly manner, scheduling appointments, responding to emails, checking clients out and scheduling future visits.
- Other duties include acting as a liaison between doctors and clients, coordinating doctor's schedules, offering front desk support when needed and triaging cases over the phone.
- On a daily basis, I managed anywhere from 6 to 25 patients ranging from wellness checks to hospitalized, post-surgical or critical cases.
- Interviewed owners regarding animal symptoms to ascertain potential conditions and illnesses.
- Obtained patient weights and vital signs, documenting all information into veterinary charts.
Certified Veterinary Technician
Valley Emergency Pet Care
03.2015 - 06.2017
- Followed up on post-operative and critical patients.
- Answered phones and scheduled appointments with specialists as needed.
- Triaged incoming patients to determine treatment needs and established urgency of care.
- Monitored post-operative patients during the day and administered treatments per the veterinarian's discretion.
Education
Associate of Applied Science - Veterinary Technology
Colorado Mountain College
Glenwood Springs, CO05.2014
Bachelor of Science - Leadership And Management
Colorado Mountain College
Glenwood Springs, COBachelor of Science -
Saginaw Valley State University
Saginaw, MISkills
- Adaptability
- Organization
- Communication
- Adaptability to change
- Computer Skills
- Customer Service
- Client education
- Inventory Management
- Laboratory Experience
- Diagnostic imaging
Certification
Certified Veterinary Technician, 06/01/14, 06/01/24, The Colorado Association of Certified Veterinary Technicians
Timeline
Registered Veterinary Technician (RVT)
Carbondale Animal Hospital
08.2022 - Current
Certified Veterinary Technician
Aspen Veterinary Services
07.2021 - Current
Medical Receptionist
Aspen Dermatology
05.2021 - 03.2022
Certified Veterinary Technician
WindWalkers Equine Assisted Learning & Therapy
11.2018 - 08.2022
Certified Veterinary Technician
Willits Veterinary Hospital
03.2015 - 04.2021
Certified Veterinary Technician
Valley Emergency Pet Care
03.2015 - 06.2017
Bachelor of Science - Leadership And Management
Colorado Mountain College
Bachelor of Science -
Saginaw Valley State University
Associate of Applied Science - Veterinary Technology
Colorado Mountain College
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