Melanie Arterberry
Shreveport,LA
Summary
Organized medical professional with experience in military administrative management. Prioritize projects and multitask effectively to achieve project goals. Detail-oriented team player with expertise in team leadership. Offering top notch customer service and strong work ethic.
Overview
9
9
years of professional experience
Work History
Medical Assistant
The Rheumatology And Arthritis Clinic Of Shreveport
Shreveport, LA
09.2021 - 01.2022
- Managed provider schedule for 300 patients, answered and directed patient calls sending secure communications in compliance with HIPAA guidelines.
- Updated patient records, processed referrals, and submitted medication prescriptions. Reviewed vital signs, arranged lab services, and prepared patients for exams. Administered injections, medications, and managed medication inventory.
- Reviewed patients’ medical records after visits, translating medical information into codes that insurers use to process claims.
COVID-19 Medical Administrator
Optum/Rhino Medical Services
Jacksonville, FL
12.2020 - 02.2021
- Created data entry process for 15,000 patients vaccinated for COVID-19, used as model at multiple vaccination sites. Submitted patient data into LHI Health Database as well as Florida Shots, ensuring all contact information was correct.
- Trained and managed 10 junior administrators, delegated and distributed work to 8 personnel ensuring work for two months for over staffed positions keeping them gainfully employed.
- Communicated with patients in group settings to dispel all myths about vaccines, ensured all questions about COVID-19 vaccines were answered.
Clinic Manager
United States Navy
Jacksonville, FL
11.2018 - 08.2019
- Managed daily operations for US Navy's largest Family Medicine Department. Coordinating schedules with team leads for 50 physicians.
- Served 250 patients daily in timely manner increased patient satisfaction to 98 percent.
- Ensured front desk staff updated all patient records and that records were stored in compliance with HIPAA/DHS guidelines.
- Led process improvement for Exceptional Family Member Program assisting families with members who have disabilities, leading to 20 percent increase in family readiness.
Medical Advisor
United States Navy / The United Nations
Timbuktu
03.2018 - 11.2018
- Advised, trained and mentored five emergency clinics and one hospital on the United Nations Super Camp in Mali, Africa.
- Briefs to Sector West Commander resulted in improved food services for 850 support staff and improved health standards.
- Sole medical provider for ten United States military officers while delivering patient care to over 50 locals living in hazardous conditions.
- Oversaw construction of two emergency medical bunkers for Hospital and accommodations providing 513 employees with safe haven from 115 degree plus temperatures, reducing heat related illnesses and spread of communicable diseases.
Personnel Officer
United States Navy
Jacksonville, FL
07.2016 - 02.2018
- Tracked and processed over 670 reservist medical support request for Naval Hospital Jacksonville resulting in 29,840 additional manning support hours.
- Using Microsoft Excel and Transaction Online Processing System (TOPS) ensured that data entry for 205 medical personnel was correct and submitted on time resulting in 1.5 million dollars in payment disbursement increasing reservist compensation turnover time by 150%.
- Tracked and arranged logistics of all inbound and deploying personnel. Created weekly briefings about medical support in hospital and internationally to executive level officers.
Immunization Program Manager
United States Navy
Gulfport, MS
03.2013 - 06.2016
- Program manager of annual flu vaccination for over 5,500 service members.
- Managed annual budget of $70K with zero discrepancies for three consecutive years.
- Trained 30 active duty medical technicians in support of 3,000 deploying personnel having no adverse reactions. Instructed BLS classes certifying 25 non-medical personnel increasing mission readiness.
Education
Medical Assistant Certification - Medical Assisting
Ayers Career College
Shreveport, LA11.2024
Mental Health First Aider - Mental Health Counseling
Mental Health First Aid National Council
Jacksonville, FL06.2021
Certification - Medical Assisting
American Registry of Medical Assistants
Jacksonville, FL06.2019
Certification - Medical Assisting
Medical Technician Training- United States Navy
San Antonio, TX06.2011
Skills
- Patient Care Activities
- Customer-Oriented
- Administrative Duties
- Patient Scheduling
- Provider Relations
- Customer Satisfaction
Timeline
Medical Assistant
The Rheumatology And Arthritis Clinic Of Shreveport
09.2021 - 01.2022
COVID-19 Medical Administrator
Optum/Rhino Medical Services
12.2020 - 02.2021
Clinic Manager
United States Navy
11.2018 - 08.2019
Medical Advisor
United States Navy / The United Nations
03.2018 - 11.2018
Personnel Officer
United States Navy
07.2016 - 02.2018
Immunization Program Manager
United States Navy
03.2013 - 06.2016
Medical Assistant Certification - Medical Assisting
Ayers Career College
Mental Health First Aider - Mental Health Counseling
Mental Health First Aid National Council
Certification - Medical Assisting
American Registry of Medical Assistants
Certification - Medical Assisting
Medical Technician Training- United States Navy