Melanie Arya
Houston,TX
Summary
Experienced and dedicated administrative professional with a versatile background across roles, including Administrative Assistant, Medical Records, Accounts Payable, Medical Receptionist, Office Manager, and Customer Service. Demonstrated proficiency in efficiently managing tasks within the retail and medical sectors. Noteworthy expertise as a detail-oriented Medical Receptionist, skillful in patient relations and office management, successfully handling high calls and appointments through EHR software, ensuring seamless patient flow with over 130 patients. Acknowledged for a methodical and accurate approach, serving as a solid team player committed to maintaining customer and patient satisfaction. Aptitude extends to human resources, such as hiring and organizing orientation scheduling, excelling in promoting positive experiences, and managing complex issues. Recognized for articulate communication and a results-oriented mindset, bringing a passion for developing partnerships and contributing to the success and growth of businesses and specializing in quality, speed, and process optimization to enhance overall operational efficiency and elevate customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Paradigm At Woodwind Lakes
10.2021 - Current
- Answer incoming calls, route messages and resolve client inquiries within target timeframes.
- Maintain and update patient records in EHR system for accurate, current medical histories.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Manage cash transactions and patient trust funds accounts.
- Handle on-boarding process and orientation for newly hired employees, which included distribution of all paperwork.
Customer Service
Edible Arrangments
07.2021 - 12.2021
- Answered constant flow of customer calls with minimal wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Handled over 50 customers daily in fast-paced setting.
Office Manager
Mr. Jan's Math Class
07.2021 - 09.2021
- Managed budgets, appointment scheduling, accounts to improve productivity initiatives.
- Maintained computer and physical filing systems.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached new hires on company processes while managing employees to achieve maximum production.
Team Leader/Machine Operator
Daikin Technology Park
08.2019 - 03.2021
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Kept detailed production records and identified hold-ups.
- Complied with company and OSHA safety rules and regulations.
- Mentored and guided employees to foster proper completion of assigned duties.
EMT
Fire Department
06.2017 - 07.2018
- Shadowed health care professionals.
- Basic Life Support (BLS) treatment
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Assessed patients and vital signs - Total of 60 hours of volunteer hours in Fire Department - Total of 60 hours of volunteer hours in Emergency Room.
Education
Associate of Science - Biology - Nursing Specialization
Houston Community College
Houston, TX12.2023
Emergency Medical Technician -
Miller Career & Technology Center
Katy 06.2019
Skills
- Administrative Support
- Organization and planning
- Computer Proficiency
- Database and Client Management Systems
- Patient Data Processing
- Staff Training
- Customer Service Excellence
- Excellent Communication
Certification
- CPR
- First AID
- Bloodborne Pathogens
- First Aid Severe Bleeding
- First Aid Dogs & Cats
- EMT Certified
Languages
Persian
Native or Bilingual
English
Full Professional
Timeline
Medical Administrative Assistant
Paradigm At Woodwind Lakes
10.2021 - Current
Customer Service
Edible Arrangments
07.2021 - 12.2021
Office Manager
Mr. Jan's Math Class
07.2021 - 09.2021
Team Leader/Machine Operator
Daikin Technology Park
08.2019 - 03.2021
EMT
Fire Department
06.2017 - 07.2018
Associate of Science - Biology - Nursing Specialization
Houston Community College
Emergency Medical Technician -
Miller Career & Technology Center
- CPR
- First AID
- Bloodborne Pathogens
- First Aid Severe Bleeding
- First Aid Dogs & Cats
- EMT Certified
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