Melanie Avent
Winston-Salem,United States
Summary
Optimistic, outgoing professional ready for the many opportunities life has to offer. Gravitating towards a positive, energetic, and goal driven environment that allows room for growth. I strive to build relationships of integrity and lead through example to motivate others. Detail-oriented team player with strong organizational skills possessing the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Patient Services Coordinator IV
Novant Health Cancer Institute
10.2022 - Current
- Coordinated physician clinic schedules that fit with their personal time requests.
- Work directly with providers, pharmacists and nursing staff to ensure accurate chemotherapy plan and insurance verification.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Used EPIC to maintain electronic patient files, successfully maintaining patient load of 5 oncologists and their APP's.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
Patient Services Coordinator
OrthoCarolina
01.2022 - 09.2022
- Provided administrative support to the executive team, including scheduling, filing, and organizing paperwork.
- Assisted with the preparation of presentations, documents, and reports.
- Collaborated with physicians and other health care providers to ensure quality patient care.
- Effectively coordinate patient services in ambulatory care setting, ensuring efficient and prompt patient care.
- Ensure accurate and timely documentation of patient services, including ordering, scheduling and billing.
- Coordinate patient care with other health care professionals, including 15 doctors, nurses and clinical staff.
Quality Control Inspector
Cook Medical
10.2020 - 12.2021
- Inspected quality of incoming raw materials, in-process and finished products to assure conformance to established standards
- Performed in-process inspections including first-off and last-off parts
- Utilized precision measuring instruments such as calipers, gauges, micrometers, etc
- Conducted product tests to ensure quality standards were met
- Followed 20-step inspection instructions and documented results per established procedures.
Cosmetic Consultant
Mary Kay
06.2020 - 10.2020
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Boosted satisfaction by 58% and repeat business by recommending products in alignment with customer needs.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
Retail Associate
Sam's Club
05.2017 - 08.2020
- Managed customer inquiries with patience and knowledge of product, providing excellent customer service
- Processed payments accurately and efficiently, balancing cash drawer at end of each shift
- Assisted in opening and closing procedures, ensuring store was clean and secure
- Developed understanding of company policies and procedures to answer customer questions.
ROCKIN' JUMP Party Coordinator
Rockin' Jump Trampoline Park
04.2015 - 06.2018
- Managed an organized, safe and friendly environment to various age groups of customers
- Planned, hosted and coordinated exceptional events/birthday parties delivering quality customer service.
- Managed approximately 70-80 children and family during birthday party events.
- Assured accuracy of money at end of shift to balance registers.
Cashier
Bojangles
05.2014 - 08.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts - Liberal Arts And Sciences
Forsyth Technical Community College
Winston-Salem, NC05.2019
Skills
- 10 years Customer Service
- Physician Service Support
- Clerical Support
- EPIC
- Microsoft Technology Efficient
- Medical Terminology
- Verbal/Written Communication Skills
- 2 years Oncology Experience
- 4 years Healthcare Experience
- Microsoft
- Cisco/Genysis
- HIPAA Compliance
- Insurance Verification
- Detail and organization focused
References
- Kerensa Tilley, Colleague, Closely work together to insure patient/provider clinical and clerical needs. (RN,BSN,OCN)
- Josiah An, Colleague, Manage schedule and complete all requested tasks to ensure patient/provider needs in timely and effective manor. (MD,Oncologist/Hemotologist)
- Tayla Brown, Colleague, Manage and maintain all requests for patient care and imaging. (PA)
Hobbies and Interests
Peak interest in Real Estate and Healthcare work.
Timeline
Patient Services Coordinator IV
Novant Health Cancer Institute
10.2022 - Current
Patient Services Coordinator
OrthoCarolina
01.2022 - 09.2022
Quality Control Inspector
Cook Medical
10.2020 - 12.2021
Cosmetic Consultant
Mary Kay
06.2020 - 10.2020
Retail Associate
Sam's Club
05.2017 - 08.2020
ROCKIN' JUMP Party Coordinator
Rockin' Jump Trampoline Park
04.2015 - 06.2018
Cashier
Bojangles
05.2014 - 08.2017
Associate of Arts - Liberal Arts And Sciences
Forsyth Technical Community College
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