Melanie Avila
Fort Worth,Texas
Summary
Accomplished, yet growing universal area manager, with a passion for associate and self-amelioration. Self-starter, with a successful track record in collaborative team building with a resolute commitment to innovation, and the development of like-minded, quality and service driven individuals to discover what’s next. Results-driven manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management.
Overview
8
8
years of professional experience
Work History
Universal Receive Sort Area Manager (FHD)
Amazon
10.2020 - Current
- Proven ability to analyze varying forecasted performance metrics to successfully attain shift productivity goals, objectives and efficient balance of cross-departmental labor sharing
- Mentored multiple AA’s for success, growth, and promotion
- Successfully managed a diverse network record-breaking team of 200+ associates through consistent associate task ownership, definable expectations, identified barrier removal, and bias-free engagements; “Peak 2020.” Developed and supported multiple interior/exterior FC safety initiatives, programs, and OSHA compliances emphasizing an unwavering daily culture of safety, quality, and production
- Created and implemented strategies for improved Universal Receive Sort quality and efficiencies.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Universal Receive Sort Process Assistant (FHD)
Amazon
09.2019 - 10.2020
- Supported AM’s in the management of 200+, URS AA’s in varying rolls of safety, quality, auditing, 5S-walks and overall productivity
- Created and developed successful AA engagements for motivation and healthy rate competitiveness
- Proactively identified and lead diverse intradepartmental team(s) in the learning process and protocols for Tote Utilization percentages, saving an average of $40,000 in transportation cost to date
- Created and developed a new Problem Solvers Training Standardization structure for greater efficiency in knowledge base growth and FC flexibility.
Manager
PLA
01.2016 - 08.2019
- Handled POS system transactions, including credit, cash, exchanges, and refunds, to ensure seamless
- Utilized data analysis tools such as Excel spreadsheets to identify areas requiring improvement.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Bachelors in Business Management -
University of Texas At Arlington
Arlington, Texas05.2023
Skills
- Problem-solve ability to oversee quality protocols and troubleshoot problems through to resolution
- Proficient in Microsoft Excel, Power Point and Word creation and editing
- Experienced in staffing departments and recruiting
- Experience implementing change to improve processes
- Expertise in supply chain-related project management, risk mitigation, and the proposal process
- Ability to communicate across multiple departments, and adapt to quickly adjusting environments
- Trained in MGHD, I have successfully developed 95% of mentees to receive inclined status
- SAP & P2P Experience
- Strong capacity to overcome tactical barriers and make calculated strategic choices while achieving results
Languages
Spanish
Native or Bilingual
Timeline
Universal Receive Sort Area Manager (FHD)
Amazon
10.2020 - Current
Universal Receive Sort Process Assistant (FHD)
Amazon
09.2019 - 10.2020
Manager
PLA
01.2016 - 08.2019
Bachelors in Business Management -
University of Texas At Arlington