Melanie Ayala
San Benito
Summary
Developed expertise in customer service within fast-paced environment, focusing on effective communication and problem-solving. Demonstrated ability to work collaboratively with diverse teams, ensuring positive customer interactions. Seeking to transition into new field where these skills can drive impactful results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Team Member
Panda Express
Harlingen, TX
02.2026 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated kitchen equipment efficiently while adhering to food safety standards.
- Assisted in training new team members on operational procedures and best practices.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
Shift Lead Manager
Chick Fil A
San Benito, TX
09.2025 - 01.2026
- Trained new hires in the use of equipment and safety protocols, as well as company policies and procedures.
- Provided team leadership, direction and guidance to ensure quality standards were met.
- Enforced all health and safety regulations, managing hazardous materials effectively according to company policy.
FOH Team Member
Chick Fil A
Harlingen, TX
10.2023 - 09.2025
- Maintained cleanliness of restaurant through bussing tables, restocking items, and sanitizing surfaces.
- Demonstrated exceptional communication skills while interacting with guests, staff, and management.
- Operated POS system efficiently to process payments accurately.
- Managed cash drawer responsibly ensuring accurate transactions at all times.
Education
Nursing in Integrated Science Candidate -
University of Texas Rio Grande Valley
Brownsville, TX, US05.2029
Skills
- Workplace safety
- Team motivation
- Operations management
- Employee training
- Sales strategies
- Staff scheduling
Certification
- Food Handlers
- CPR
- CCMA Certification
Timeline
Service Team Member
Panda Express
02.2026 - Current
Shift Lead Manager
Chick Fil A
09.2025 - 01.2026
FOH Team Member
Chick Fil A
10.2023 - 09.2025
Nursing in Integrated Science Candidate -
University of Texas Rio Grande Valley