Melanie Ayers
Stone Mountain,GA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
General Manager
Fairfield By Marriott
11.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Assistant General Manager
Hyatt House
12.2020 - 11.2021
- Part of opening team, beat deadline and opened ahead of schedule
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Assistant General Manager
Courtyard By Marriott
07.2018 - 12.2020
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Hotel Manager
Nobu Hotel Caesars Palace
06.2015 - 07.2018
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Guest Service Manager
Courtyard By Marriott
05.2004 - 06.2015
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
Education
High School Diploma -
Clintondale High School
Clinton Township, MI06.2002
Skills
- Leadership and team building
- Operations Management
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Training and Development
- Inventory Control
- P&L Management
- Labor Cost Controls
Timeline
General Manager
Fairfield By Marriott
11.2021 - Current
Assistant General Manager
Hyatt House
12.2020 - 11.2021
Assistant General Manager
Courtyard By Marriott
07.2018 - 12.2020
Hotel Manager
Nobu Hotel Caesars Palace
06.2015 - 07.2018
Guest Service Manager
Courtyard By Marriott
05.2004 - 06.2015
High School Diploma -
Clintondale High School