Melanie Badaracco
Erie,PA
Summary
Dynamic professional with a proven track record in customer service and sales, notably at West Telemarketing. Excelled in roles requiring strong multitasking and organizational abilities, enhancing customer satisfaction and loyalty. Skilled in inventory management and sales development, I consistently exceeded targets, demonstrating an engaging personality and a commitment to professional service standards.
Overview
24
24
years of professional experience
Work History
Bartender/ Closer by Myself
Eduardos Tavern/ Bar Restaurant
07.2008 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Very good to adapting to new computers and systems and typing 60wpm
- I work for 6months while pregnant and was having seizures from pregnacy only and had to leave on medical leave work from baby's Dr
- 10years straight , 6yrs off and then back in 2020 til end date on app
Nureses Aide
Homecare 4 You / Melanie Was My Boss
12.2018 - 09.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Documented patient information and care activities in electronic health record.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided patients with personal hygiene assistance by giving bedpans, baths, backrubs and assisting with travel to bathroom.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Last I knew I still could be called for work up til last year for the client I had if she had troubles again.
Manager
Total Tan
04.2007 - 10.2007
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics. Most of it was looking at previous years and their income through those years . Coming up with new places n company to make and send out coupons to get new clients from diff businesses.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company's reputation through alot of goal forecasting looking through the previous records of our sales and creating new business opportunities.
- Payroll
- Scheduling
- Very personable and outgoing
- Handling all the money from all different shifts for bank drops.
- Used a computer system that we always added data to better know our consumer so we knew how too upgrade their packages to benefit them
- Sales / using the data from computer system that I worked with to know what they used before and what was better for their skin and skin types to achieve there own goals with us.
- Worked on commission as well
- Went from bed cleaning at west 26th st erie pa location to being assistant manager at Buffalo store after the retook a look at my application and seen my prior management jobs. Then became acting manager for both stores while they were hiring for erie store . Assitant manager to Acting manager at Buffalo rd st erie pa store . Ran two stores at once while still learning my duties . Fast learner and love to work hard.
- Also New York meetings every month to learn more about new machines . Making sure we had all the information on types of sun rays, machines and lotions.
Bartender / Catering / Set Up, Break Down Events Decorating
Bayfront Convention Center ( BCC)
05.2018 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Set up bars from scratch. Even with glass high rise n low rise tiers. Sometines we would have to go get our own tables when the operations was behind. Set up skirting on tables . Grabbing computers and setting them up w power and made into the bar flawlessly. Decorate even more for higher clients that come back every year or month Teamwork makes dreams happen.
- Set up side rooms for meetings or smaller parties. Stocking drinks ,serving excellent high end drinks as well. Making it special very every single costumer small personal parties, to high end, small or big meetings. Then about 35% of the time when bar wasn't scheduled it would be catered with Chefs amazing dishes handmade each cover hot plate w lid.
- As well clean , restock getting rooms to prepare for next one to come in.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- I take pride in everything I do, big or small.
Sales Associate on Phones or Just Data Entry
West Telemarketing
10.1999 - 08.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- It was over the phone job. Customers called us to buy stuff or curious about our products from all different companies we were that company while on the phone.
- Very unhappy calls for refunds , damaged products ect..
- Worked in alot of data entry at this job but I didn't work from start to end date. I worked a cpl times and always rehired cz I always left on my terms with alot of notice and loved data entry calls or working with computers.
- I also can do a range of 50wpm to 65wpm. Can achieve over that if it's data entry. Great at all computer or following strict scripts the company wrote out for us to read to them. Policy
Jewlery Assistant Manager
Plumb Gold / Piercing Pagoda All Stores Under Samename
10.2001 - 08.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Payroll
- Smiling is a very good selling tool in person or on the phone. They can hear that smile through your voice. Happiness can be contagious
Education
GED - Academics / Buisness
Central High School
3325 Cherry St Erie,Pa 1650806.2001
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Customer service expertise
- Organizational ability
- Complex Problem-Solving
- Payment Processing
- Handling Difficult Customers
- Hospitality service expertise
- Professional Appearance
- New Hire Training
- Inventory
- Sales expertise
- Salesmanship
- Performance Improvement
- Staff Management
- Basic accounting
- Order Management
- Fast Learner
- Honest and Dependable
- Teamwork and Professionalism
- Collaboration and Teamwork
- Calm and Composed
- Relationship Building
- Food and Beverage Service
- Responsible Serving
- Engaging Customers
- Issue Resolution
- Professional Service Standards
- Age Identification checks
- Stamina and Endurance
- Team Management
- Supply and Inventory Maintenance
- Monitoring Alcohol Consumption
- Quality Assurance
- Telephone Etiquette
- Staff Training
- Sales Development
- Banquet Events
- Bar Menu Planning
- Ordering Supplies
Work remote from home sales or data entry .I'm up for other remote from home work too. Full time or
I'm looking to work from home for sales , customer service, and data entry also. Preferred . Full time or part time
Timeline
Nureses Aide
Homecare 4 You / Melanie Was My Boss
12.2018 - 09.2021
Bartender / Catering / Set Up, Break Down Events Decorating
Bayfront Convention Center ( BCC)
05.2018 - 02.2020
Bartender/ Closer by Myself
Eduardos Tavern/ Bar Restaurant
07.2008 - 02.2024
Manager
Total Tan
04.2007 - 10.2007
Jewlery Assistant Manager
Plumb Gold / Piercing Pagoda All Stores Under Samename
10.2001 - 08.2003
Sales Associate on Phones or Just Data Entry
West Telemarketing
10.1999 - 08.2009
GED - Academics / Buisness
Central High School
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