Melanie Barcenas
Houston,TX
Summary
Proactive and detail-oriented professional with experience at Spring Branch Community Health Center, adept in schedule coordination and customer service. Excelled in reducing scheduling conflicts by over 30% and ensuring high customer satisfaction through effective communication and ECW software proficiency. Demonstrates strong computer skills and a commitment to excellence in fast-paced environments.
Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 4 years of administrative and customer service experience.
Overview
3
3
years of professional experience
Work History
Scheduler/Front Desk Receptionist
Spring Branch Community Health Center
09.2024 - Current
- Scheduling OB/GYN patients per Dr. Request
- Telephone encounters, calling patients to schedule their no show appointments/ concerns
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Title Clerk/Front Desk Receptionist
Northwest Hyundai
07.2023 - 03.2024
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
Freight Team Member
Home Depot
07.2022 - 12.2022
- Streamlined order processing by diligently picking, packing, and preparing shipments for transport.
- Lifted and moved items weighing 70 pounds multiple times per shift.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
Education
GED -
Cy Fair High School
Cypress, TX08-2024
Skills
- Computer skills
- Data entry
- Customer service
- Schedule coordination
- Telephone etiquette
- Patient scheduling
- Insurance verification
- ECW software
Languages
Spanish
Native or Bilingual
Timeline
Scheduler/Front Desk Receptionist
Spring Branch Community Health Center
09.2024 - Current
Title Clerk/Front Desk Receptionist
Northwest Hyundai
07.2023 - 03.2024
Freight Team Member
Home Depot
07.2022 - 12.2022
GED -
Cy Fair High School
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