Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Melanie Barrientos

Fort Wayne,IN

Summary

Versatile and bilingual professional with a proven track record at Goldoller, adept in customer service and problem-solving. Excelled in roles requiring attention to detail and teamwork, notably enhancing team cohesion at Lippert Components and streamlining processes to reduce vacancies. Demonstrates a strong ability to manage emergencies and conflicts, ensuring swift resolutions and tenant satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Indiana Army National Guard

US Army
11.2019 - Current
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.

Apartment Leasing Agent

Goldoller
05.2022 - 10.2023
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Team Leader

Lippert Components
04.2021 - 05.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

High School Diploma -

West Noble High School
Ligonier, IN
06-2019

Skills

  • Bilingual, english and spanish
  • Customer Service
  • Attention to detail
  • Teamwork and collaboration

Certification

Certificate of Appreciation 1438th Composite Truck Company 2022

  • Leading by example in all areas assigned, volunteered when needed, approached everything with team first attitude

Languages

Spanish
Native or Bilingual

Timeline

Apartment Leasing Agent

Goldoller
05.2022 - 10.2023

Team Leader

Lippert Components
04.2021 - 05.2022

Indiana Army National Guard

US Army
11.2019 - Current

High School Diploma -

West Noble High School

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Melanie Barrientos