Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melanie P. Barroso

Miami,FL

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk - Operations Associate

LA Fitness
07.2023 - Current
  • Aided members; tended to individual needs, checked members in, helped set-up mobile apps, answered 20+ phone calls per shift, processed payments, delegated situations with dissatisfied members
  • Made daily calls to members in regard to billing issues; in order to meet company quotas
  • Entrusted in opening and closing gym; made sure gym was well organized and prepared for members; completed AED and pool check
  • Called upon to be responsible for working in daycare of gym at times; watching over 10+ children at a time, tended to each child, cared for safety, responsible for checking children in and out
  • Trained 5+ new-hires how to efficiently operate front desk within first 2 weeks of work
  • Called in to work early or cover shifts when needed; entrusted to be leader of fellow co-workers in operations department when manager was not present
  • Responded to emergency situations, called emergency services when needed, and wrote incident reports

Education

Bachelor of Science - Bachelor of Science in Nursing

Florida International University
Miami, Florida
05.2027

Skills

  • Medical Terminology
  • Language(s): English (Native), Spanish (Professional Proficiency)
  • Proficient in Microsoft Office (Word, Powerpoint, Excel)
  • Proficient in independent and team collaboration
  • Client support
  • Time management
  • Oral and written communication
  • Organization

Certification


  • American Heart Association BLS CPR and AED
  • OCP A: Basic Health Care Worker
  • OCP B HIV, OSHA, & Domestic Violence
  • OCP B Phlebotomy Technician
  • OCP B Electrocardiograph Aide

Timeline

Front Desk - Operations Associate

LA Fitness
07.2023 - Current

Bachelor of Science - Bachelor of Science in Nursing

Florida International University

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